Quality Assurance Analyst

2 weeks ago


Kuala Lumpur, Malaysia Wipro limited Full time

**JOB DESCRIPTION**:

- Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow.
- Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders.
- Prepare daily/weekly/monthly reporting for LOBs to track and trend quality issues.

**REQUIREMENTS**:

- Fresher’s or 6 months experience in any Quality Review process
- Dual-Lingual: Excellent English and Japanese (spoken and written communication skills) as this is to support Japanese market.

**Work hours**:

- Single shift, local standard work hours. Mon to Friday, Saturday off Day, Sunday Rest Day.
- Working hour 8 am to 5pm. Working on Public Holiday will earn replacement leave. (WFO)

**Work Location**:

- Gardens North Tower (Accessible via Public Transport LRT/KTM)

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Application Question(s):

- Do you write and read in Japanese

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Japanese (required)



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