Customer Support Specialist

18 hours ago


Kuala Lumpur, Malaysia DSS Software Solution Sdn Bhd Full time

CUSTOMER SUPPORT SPECIALIST
- Manage, coordinate and communicate activities with various HLBB customers
- Provide day to day implementation activities as directed by HLBB supervisor
- Initiate and carry out necessary implementation communications
- Implement and comply with business process changes
- Build sustainable relationships of trust through open and interactive communications with colleagues and superiors
- Provide accurate, valid and complete information at all times within procedures, guidelines and policies
- Handle customer queries and complaints, provide appropriate solutions and alternatives within the time limits
- Follow up on pending cases to ensure resolution and closure.

**REQUIREMENTS**:

- Minimum qualification Diploma
- Basic IT literacy and Microsoft Office skills.
- Well verse in English, Bahasa Malaysia
- Ability to multi-task, prioritize and manage time effectively
- Ability to maintain a satisfactory or better level of service quality

*

**Salary**: RM2,000.00 - RM2,200.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Kota Damansara: Reliably commute or planning to relocate before starting work (required)


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