![BGC Group Malaysia](https://media.trabajo.org/img/noimg.jpg)
Customer Service L Work Remote
2 weeks ago
**Job responsibilities**:
- Ensure customer satisfaction by addressing customer inquiries, resolving complaintswith dedication to RCA (Root Cause Analysis) for fast and effective resolutions.
- Educate customers on product features and benefits, collecting feedback from them.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage our customers.
- Support ongoing NPS (Net Promoter Score) measurement via survey management anddata analysis.
- Analyse the trend of NPS to identify opportunities to improve customer experience.
**Qualifications**:
- 1-3 years of experience in a contact center setting, with minimum Diploma degree.
- Good knowledge of sales and customer service techniques.
- Structured problem-solving skills and ability to think on your feet.
- Customer-first mindset with excellent written and verbal communication skills.
- Ability to multi-task, organize and prioritize work independently
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: RM2,800.00 - RM3,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
Application Question(s):
- Do you have own access (Laptop) ? (Yes/No)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
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