Shift Manager

4 weeks ago


Kuala Lumpur, Malaysia Elabram Full time

Job Description
Managing NOC 24X7 environment & act as a mentor to the shift resources. Role is to handle the day-to-day operational challenges along with customer Team engagement and ensure smooth operations and as per the contract agreements.
Interface between Customer and line management for the account and must ensure high quality of the services to customer.
Ensuring KPI / SLA Fulfilment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network.
Working in NOC 24*7 (Shift Basis) and remain as single contact for communication towards Customer, stakeholders, 3PPs, etc.
Managing Customer communication and providing relevant details to internal and external stake holders.
Track of Shift engineers, their tasks, and deliverables.
Supporting Customer and internal L2 teams in case of war-rooms, special events etc. with timely updates of the event.
Maintain chronology and initial incident reports in case of critical/major events.
Support NOC Head of resource development, training & overall NOC improvement.
Requirement
5-6 years experience in related field, especially in Telco NOC.
Bachelor/Diploma in Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering
Any Certification related to Telecom shall be an added advantage.
Ability to work in a high-pressure environment.
Fluent written and verbal communication in English.
Job Information
Industry
SHIFTING
Employment
Position Level
Manager - Department
Working Hour
Language
English, Melayu


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