Customer Care Specialist Night Shift

1 week ago


Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

**Responsibilities**:

- Meet or exceed management goals for service levels, metrics KPIs, quality assurance and attendance
- Answer calls within management standards, consistently deliver quality call handling and meet established metric goals
- Identify and report issues causing complaints to improve processes and procedures.

**Knowledge & Skills**
- Work experience handling customer escalations
- Advanced customer service skills working in a contact centre environment
- Experience in case management (clinical or non-clinical) is a plus
- Fundamental understanding of ADA, Escalations and Complaint management environments
- Salesforce experience preferred

**Salary**: Up to RM3,700.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Night shift


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