Customer Care Specialist Night Shift
1 week ago
**Responsibilities**:
- Meet or exceed management goals for service levels, metrics KPIs, quality assurance and attendance
- Answer calls within management standards, consistently deliver quality call handling and meet established metric goals
- Identify and report issues causing complaints to improve processes and procedures.
**Knowledge & Skills**
- Work experience handling customer escalations
- Advanced customer service skills working in a contact centre environment
- Experience in case management (clinical or non-clinical) is a plus
- Fundamental understanding of ADA, Escalations and Complaint management environments
- Salesforce experience preferred
**Salary**: Up to RM3,700.00 per month
**Benefits**:
- Dental insurance
- Health insurance
Schedule:
- Night shift
-
Customer Service
6 months ago
Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full timeRole : Customer Service Professional (Indo Speaker) JobScope To answer inbound calls pertaining customer inquiries or complaint regards Prepaid Hotlink Services & to cross sell for example » to convince prepaid customer to upgrade their package to a postpaid plan Night Shift (PM) 1PM - 10PM 2PM- 11PM 3PM- 12AM 4PM- 1AM 5PM- 2AM **Salary**:...
-
Mandarin Customer Service
7 months ago
Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full timeRole Title : Customer Service Professional (MHL_Mandarin_Speaker) - Work from office mode - Location : Plaza Sentral, KL Sentral (Easy Access to Public Transport (LRT/KTM, MRT, Monorail, ERL, Bus and E-hailing services) - Salary Package: BASIC RM 2400+ Language Allowance RM300 + RNR Allowance (Up to RM 400) + up to RM 1000 (Commission) - Medical &...
-
Customer Service
2 days ago
Kuala Lumpur, Malaysia Career International FOS Sdn Bhd Full timeEssential Functions/Core Responsibilities: - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer - Listen attentively to customer needs and concerns; demonstrate...
-
Customer Care Specialist
7 months ago
Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**Responsibilities**: - Interface between customers, clients and test centers in a professional and efficient manner. - Work closely with the client services team to proactively improve on client related escalations. - Maintain a high degree of quality and accuracy in complete tasks. **Requirements**: - 1 years of Customer Service experience - Strong...
-
Customer Service Professional
4 months ago
Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full timePROJECT: MAXIS BuildYourDreamWithUs What you would enjoy as SRGian? - Ability to earn high performance incentives UP T0 RM1000 - Performance based environment which gives you an opportunity to outshine Constant support and extensive training to prepare you for your role and your career growth. - Be coached and mentored by the experts in the field -...
-
Customer Care Professional
2 weeks ago
Kuala Lumpur, Malaysia Amex Full time**Customer Care Professional - Night Shift: Customer Engagement Network - US Market** Go above and beyond at a company that sets the standard for customer-first service. **You Lead the Way. We’ve Got Your Back.** At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re...
-
Customer Care Professional
1 week ago
Kuala Lumpur, Malaysia Amex Full time**Customer Care Professional - Night Shift: Customer Engagement Network - US Market** Go above and beyond at a company that sets the standard for customer-first service. **You Lead the Way. We’ve Got Your Back.** At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re...
-
L1 Support Specialist
7 months ago
Kuala Lumpur, Malaysia IT Consulting Company Full time**Key Responsibilities**: - **Incident Management**: Handle and resolve incidents related to the core banking system. This includes troubleshooting, documenting, and escalating incidents as necessary. - **Client Support**: Provide excellent customer service to our clients, ensuring their issues are addressed promptly and accurately. - **System Monitoring**:...
-
Customer Engagement Officer
7 months ago
Kuala Lumpur, Malaysia Engage Shift Full time**Customer Engagement Officer** Being in the Customer Engagement business, we provide innovative solutions for our clients across the globe. As part of the company, it is crucial that all employees actively work towards bringing Customer Engagement to the next level. Must be completely fluent in English (native speaker written standard) and have suitable...
-
Boilerman (Night Shift)
7 months ago
Kuala Selangor, Malaysia Ajinoriki MSG (Malaysia) Sdn Bhd Full time**DUTIES, RESPONSIBILITIES AND AUTHORITIES**: 1. To ensure steam boiler running efficiently and continuous steam supply to production. 2. To perform rectification and troubleshooting on steam boiler. 3. To perform preventive maintenance and minor repair on steam boiler. 4. To perform water chemical treatment program on steam boiler. 5. To perform daily...
-
Customer Service Specialist
1 week ago
Kuala Lumpur, Malaysia Hays Malaysia Full time**Responsibilities** - Working in a contact centre environment and handling multiple customer calls from our customers. - Providing high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible. - Listening to customers and establishing their needs to offer relevant products, services, and...
-
Customer Care Agent
7 months ago
Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**Job Highlights**: - International Bank; - Opportunity to grow in an international Banking industry; - Full training provided (1 month); - Attractive salary & benefits; - Located at Wisma Standard Chartered; - Accessible by public transportation ( LRT Bukit Jalil). - Deliver outstanding customer service over the phone promptly, while also fostering...
-
Customer Care
1 week ago
Kuala Lumpur, Malaysia SPINALIVE SDN BHD Full time**Industry**:Chiropractic & Physiotherapy. **Location**:Publika, Kuala Lumpur. **Responsibilities**: - Engage & educate patients with health & rehabilitation inquiries. - Manage patients appointment & payment channels. - Assist in clerical & administrative work. - Friendly & Good Communication. - Willing to Learn. - Able to Work as a Team. - Able to work...
-
Customer Care Specialist
7 months ago
Kuala Lumpur, Malaysia Eteam Workforce Sdn Bhd Full timeThis is Niharika from Eteam. We are hiring Mandarin speakers to work with one of our clients. Below are the job details Role - Customer Care Specialist - Mandarin Location - Petaling Jaya Type - Permanent Joining - 31st Aug Interview - Assessment and Online interview Must be fluent in English and Mandarin. Freshers or experienced can apply. Shuttle...
-
Customer Care Professional
4 months ago
Kuala Lumpur, Malaysia Amex Full time**You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...
-
Bilingual Speaker
4 days ago
Kuala Lumpur, Malaysia Inova Care International Full time**Job description** We are looking for competent, detail-oriented individuals that can problem-solve independently, recognize when and how to escalate situations, and are confident enough to ask assistance and/or guidance regarding patient conditions as deemed necessary. Our ideal care coordinator is committed to providing high-quality, efficient,...
-
Customer Engagement Officer
4 months ago
Kuala Lumpur, Malaysia Engage Shift Full time**Customer Engagement Officer** Being in the Customer Engagement business, we provide innovative solutions for our clients across the globe. As part of the company, it is crucial that all employees actively work towards bringing Customer Engagement to the next level. Must be completely fluent in English (native speaker written standard) and have suitable...
-
Customer Service Pm Night Shift
3 days ago
Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full timeRole : Customer Service Professional JobScope To answer inbound calls pertaining customer inquiries or complaint regards Prepaid Hotlink Services & to cross sell for example » to convince prepaid customer to upgrade their package to a postpaid plan Night Shift (PM) 1PM - 10PM 2PM- 11PM 3PM- 12AM 4PM- 1AM 5PM- 2AM **Salary**: RM2,000.00 per...
-
Staff Nurse
7 months ago
Kuala Lumpur, Malaysia Ohana Specialist Hospital Full time**Ohana Specialist Hospital Vacancy** Area: 1. Inpatient/ Ward 2. Outpatient/ Specialist Clinic 3. Emergency 4. Operation Theatre 5. Critical Care 6. Midwifery 7. Radio Imaging Duties & Responsibilities: 1. Adheres to all policies and procedures, Nursing Standard and Code of Ethics. 2. Demonstrate knowledge of principles, method, and technique of...
-
Customer Care
7 months ago
Kuala Lumpur, Malaysia Elabram System Full time__ Achieves customer care objectives by contributing recommendations to strategic plans and reviews preparing and completing action plans, implementing efficiency and quality of customer-care standards, resolving problems, completing audits; identifying customer care trends, determining process improvements; implementing change according to Project Yellow...