Mandarin Customer Care Executive

2 weeks ago


Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time

Serves customers by providing product and service information and resolving product and service problems
- Manage Inbound/Outbound phone calls.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Perform servicing calls to reach out to customers to inform on pending premiums /encourage payment for continued coverage.
- Provide a polite, professional and accurate response to queries by customers
- Manager customer's expectations and follows up diligently to ensure PH makes premium payment by given timeline
- Undertake any other works and duties allocated by management as and when required

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- Inbound Customer service: 1 year (required)

**Language**:

- Mandarin (required)



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