Procurement Customer Service Officer

2 weeks ago


Kuala Lumpur, Malaysia Cochlear Ltd Full time

Change people’s lives and love what you do Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

Change people’s lives and love what you do Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

We are seeking for a Procurement Customer Service Officer (KL) reporting to the Procurement Customer Service Lead, to be based in Bangsar South, KL. In this role, the successful Procurement Customer Service Officer will have the opportunity for executing support tasks for Cochlear’s procurement function, as per Procurement policy. This includes support of Cochlear’s regional operations located in Australia, Europe, Asia and the Americas.

Key Responsibilities:
The Procurement Customer Service Officer (KL) will be responsible for ensuring a high standard of customer service is maintained by the Procurement Customer Service Team for internal stakeholders, with timely responses, thorough investigations and clear communications.

In this role you will be responsible for:

- Coordinating and processing inquiries relating to purchase orders, deliveries and payments (P2P activities). Providing information and assistance to business requesters as required
- Following up past-due orders on suppliers to determine the latest delivery information and coordinating with relevant stakeholders in the business
- Creating new vendor records as part of the Supplier Lifecycle Management (SLM) process within the team’s SLA when required
- Updating existing vendor records from business requests in-line with the team’s Service Level Agreements (SLA’s)
- Assisting the Procurement teams in other regions in managing direct items inventory and maintain all quality system and regulatory requirements.
- Coordinating supplier evaluations, through the Oracle Supplier Lifecycle Management (SLM) module as required
- Delivering reports and feedback on supplier performance in a timely manner to the Procurement Manager and Procurement team for assessment.

Key Requirements
- Minimum bachelor’s degree in Business, Accounting, Mathematics or equivalent.
- At least 2-3 years of experience in Procure to Purchase (P2P) activities is required for this role.
- Demonstrated use of Procurement ERP system (e.g Oracle, SAP or other ERP system) is a must for this role.
- Excellent written and verbal communication skills in English language.
- Good interpersonal skills
- Excellent Team Player
- The role is required commitment to work and availability of personal WIFI to support during public holiday.
- Willing to work during public holidays to support key stakeholders based in Asia, Europe, Middle East and US.

Cochlear’s mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping people to Hear Now. And Always. Cochlear is the global market leader in implantable hearing solutions including cochlear implant systems (CI) and bone anchored hearing aids (Baha).

CochlearCareers



  • Kuala Lumpur, Kuala Lumpur, Malaysia Cochlear Ltd Full time

    Change people's lives and love what you do Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear...

  • Procurement Officer

    3 weeks ago


    Kuala Lumpur, Malaysia CR3 (MALAYSIA) SDN BHD Full time

    As a Procurement Officer in our organization, the key responsibilities are as follows: - To responsible in sourcing and supplier Management: - To identify, source, and acquire goods and services for their organization at the best value. - To negotiate contracts and manage supplier relationships to ensure timely and cost-effective procurement of goods and...

  • Procurement Officer

    2 weeks ago


    Kuala Lumpur, Malaysia Prestige Management Services Consultant Sdn Bhd Full time

    **Responsibilities**: - Identify, evaluate, and select suppliers for materials, equipment, and services required for construction projects. - Negotiate contracts with suppliers to secure favorable terms and conditions. - Prepare and process purchase orders in accordance with company policies and project requirements. - Monitor and manage inventory levels to...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Procurement Officer

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Prestige Management Services Consultant Sdn Bhd Full time

    Responsibilities: Identify, evaluate, and select suppliers for materials, equipment, and services required for construction projects. Negotiate contracts with suppliers to secure favorable terms and conditions. Prepare and process purchase orders in accordance with company policies and project requirements. Monitor and manage inventory levels to ensure the...

  • Procurement Officer

    1 week ago


    Kuala Lumpur, Malaysia Prestige Management Services Consultant Full time

    Location: Ampang Area, Kuala Lumpur **What We Offer**: - Competitive compensation and benefits package. - Great working environment and team atmosphere. - Career development opportunities. **Responsibilities**: - Develop and implement procurement strategies to meet company goals. - Source, negotiate, and purchase goods and services needed for...

  • Procurement Officer

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Prestige Management Services Consultant Full time

    Location: Ampang Area, Kuala LumpurWhat We Offer: Competitive compensation and benefits package. Great working environment and team atmosphere. Career development opportunities.Responsibilities: Develop and implement procurement strategies to meet company goals. Source, negotiate, and purchase goods and services needed for operations. Evaluate suppliers,...

  • Procurement Officer

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Wilhelmsen Full time

    Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Main Responsibilities Leadership. Mentor team members to ensure the best possible service in accordance with the SLA. Coach and train new staff equip them with knowledge that is required to conduct their day to day...

  • Procurement Officer

    3 weeks ago


    Kuala Lumpur, Malaysia Wilhelmsen Full time

    Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. - Main Responsibilities - Leadership.- Mentor team members to ensure the best possible service in accordance with the SLA.- - Coach and train new staff equip them with knowledge that is required to conduct their day to...


  • Kuala Lumpur, Malaysia Prestige Management Services Consultant Sdn Bhd Full time

    **Responsibilities**: - Develop and implement procurement strategies to meet company goals. - Source, negotiate, and purchase goods and services needed for operations. - Evaluate suppliers, manage contracts, and maintain relationships. - Oversee inventory management and optimize procurement processes. - Ensure compliance with regulations and company...


  • Kuala Lumpur, Malaysia Sepadu Group Full time

    **Job Title**: Procurement Assistant**:** Department**: Procurement **Location**: Kuala Lumpur **Job Type**: Full time **Employment Status**: Permanent **Overview** A procurement assistant is a support role in the procurement department of a company. They are responsible for providing administrative support to buyers and other procurement professionals....

  • Procurement Officers

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Prestige Management Services Consultant Sdn Bhd Full time

    Responsibilities: Develop and implement procurement strategies to meet company goals. Source, negotiate, and purchase goods and services needed for operations. Evaluate suppliers, manage contracts, and maintain relationships. Oversee inventory management and optimize procurement processes. Ensure compliance with regulations and company policies.Requirements:...

  • Procurement Officer

    3 weeks ago


    Kuala Lumpur, Malaysia Kerry Full time

    **Requisition ID** 47322 **Position Type** FT Fixed Term **Recruiter **#LI-CST1 **Posting Type** LI **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wilhelmsen Full time

    Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Interrelations Reporting to Team Leader Procurement Support and closely working with members of Global Procurement Services, Vessel Accounting group and Treasury group. Also having liaison with vendors, management...


  • Kuala Lumpur, Malaysia Wilhelmsen Full time

    Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. - Interrelations - Reporting to Team Leader - Procurement Support and closely working with members of Global Procurement Services, Vessel Accounting group and Treasury group. Also having liaison with vendors, management...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Anradus Pte Ltd Full time

    Industry/ Organization Type: Manufacturing/Industrial Fabrication Solution Provider Position Title:Customer Service Officer: Working Location: UbiWorking Hours: 5.5 days (Monday - Friday 8.30 am pm, Saturday 8.30 pm - 12 pm) Salary Package:Up to $2,200 + Variable Bonus: Duration: PermanentKey Responsibilities Develop and maintain successful customer...

  • Procurement Executive

    2 weeks ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan BGC Group (Malaysia) Sdn Bhd Full time

    **Job Descriptions** - To forecast, plan, coordinate and procure pharmaceuticals to meet the inventory requirements for regular and ad-hoc orders. - Evaluate supplier performance based on quality standard, lead time, prompt delivery and best prices. - Responsible for the continues improvement of procurement processes - Maintain good relationship with...

  • Procurement Executive

    2 weeks ago


    Kuala Lumpur, Malaysia Agensi Perkerjaan BGC Group (Malaysia) Sdn Bhd Full time

    To assist Procurement Manager to forecast, plan, follow up, liaise and procurement of various range of products. To take care of distribution and logistic matters related to the procurement. To ensure the compliance to Good Distribution Practice. A. Procurement: - To forecast, plan, coordinate and procure pharmaceuticals to meet the inventory requirements...


  • Kuala Lumpur WP Kuala Lumpur Malaysia Elite Advance Service Sdn Bhd Full time

    Responsible for responding to customer inquiries, accepting complaints, collecting, sorting and analyzing customer complaints, and classifying and archiving them according to the company's requirements;Contact the company in a timely manner and follow up on the status of customer opinions in a timely mannerConduct a customer return visit in a timely manner...


  • Kuala Lumpur WP Kuala Lumpur Malaysia Elite Advance Service Sdn Bhd Full time

    Responsible for responding to customer inquiries, accepting complaints, collecting, sorting and analyzing customer complaints, and classifying and archiving them according to the company's requirements;Contact the company in a timely manner and follow up on the status of customer opinions in a timely mannerConduct a customer return visit in a timely manner...