Team Lead, Customer Due Diligence
7 months ago
**Responsibilities**:
- Provide people management and development responsibilities and ensure team service level standards are met.
- Liaise with Compliance department and management within business units.
- Assist in overseeing new client onboarding and assist in implementing process enhancements to improve client onboarding experience.
- Monitor periodic review to ensure regulatory requirements are met.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to stakeholders and /or other team members.
- Prepare daily and weekly metrics and progress reports.
- Being the contact point for any question arising from clients and any other internal/external stakeholders.
- Ensure that all legal and customer files/data are maintained in accordance with European Regulations and Group policies
- Provide information to management in respect of AML/CDD issues arising.
- Maintain delivery of a high quality service level to customers and other departments ensuring all queries are dealt with in a professional manner and escalating where appropriate.
- Manage specific projects, which may arise from time to time.
**Requirements**:
- You have 3+ years of related experience in, KYC/KYB, Anti-Money Laundering (AML) Compliance or a similar compliance or risk control-related function in the financial service industry and have had experience in working across multiple jurisdictions in a dynamic and changing environment.
- Bachelor’s Degree or relevant equivalent experience or professional qualification.
- Proven people management experience with the ability to see the big picture without losing attention to detail.
- Excellent command of spoken and written English is required.
- **Proficiency in Mandarin will be added as advantage**
**Benefits & Perks**:
- Competitive remuneration package (Basic Salary + Shift Allowance + Annual Increment).
- Meal allowance up to RM 500/ month
- Monthly team building
- RM 2,500 Training & Wellness benefits per annum
- Yearly bonus
- Convenient workplace (5 minutes walk from MRT TRX).
- Employee engagement, recognition and appreciation program.
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
Pay: RM7,000.00 - RM8,000.00 per month
**Benefits**:
- Meal allowance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
Application Question(s):
- Able to work on 24/7 rotational shift?
- Notice period?
- Expected salary?
**Education**:
- Bachelor's (preferred)
**Language**:
- Mandarin (preferred)
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