Business Analyst

4 weeks ago


Bandar Sunway, Malaysia First Advantage Full time

At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners, to our greatest strength: our team members. Join us if you want to say “hello” to a rewarding career, and pave the way as an industry leader in mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

**Who We Are**

We are on the frontline of the Great Onboarding, empowering organizations to Hire Smarter. Onboard Faster. First Advantage (Nasdaq: FA) is an HR Tech company that delivers innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced global technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients across the world. Headquartered in Atlanta, GA and with a globally distributed workforce spanning 28 locations with 5,500+ employees, First Advantage performs over 93 million screens in over 200 countries and territories annually.

**Who You Are**

We are looking for a team member who considers themselves:

- ** Self-motivated** - you love to lead others but are also ready to “roll up your sleeves." You can spearhead a project and see it through from start to completion.
- A **team player** - you navigate cross-functional teams and work well with team members across groups toward a common goal. While you are an independent contributor, you appreciate the value in collaboration.
- An **innovator** - you see gaps in current processes or workflows as an opportunity to improve and try something new.
- A **lifelong learner** - you seek opportunities to learn and upskill, you understand the importance of thorough and secure screenings, and are interested in the Human Capital sector and the confluence of people, process, and technology.

**What You'll Do**

A successful Business Analyst will be responsible for analyzing, evaluate and refine processes. They work closely with various stakeholders, including clients to define service delivery requirements and assist in the implementation of internal and external projects. You will work alongside other business analysts and report directly to the Director Solution Delivery & Deployment. To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.

**Responsibilities**:

- Provide business consulting and product expertise to customers enabling comprehensive solution to be delivered.
- Conduct requirements gathering with the customer to scope and estimate timeframes and deliverables during the onboarding process.
- Conduct implementation pilots and help customer envision final solution.
- Produce client-facing documentation when necessary.
- Build and maintain strong relationships with clients and internal stakeholders to enhance business relationships and project delivery.
- Identify opportunities and propose solutions for issues facing the project stakeholders, whilst guiding the same to minimize service customizations.
- Develop and maintain a comprehensive understanding of the background screening industry, including but not limited to, the history of the industry and its future.
- Liaise closely with the Project Manager regarding prioritization and estimation of levels of effort, and risk and cost of implementation.
- Identify issues and risks, ensuring that they are appropriately captured raised and actioned

**Wha**t You May Need to be Successful**
- 4 - 6 years of experience in business analysis or a related filed. Preferable experience in Client Services / Customer Service & Operations within the delivery team environment.
- Preferable with Recruitment / Talent Acquisition background and from financial or technology industries (services, software or hardware).
- A history of leading and supporting successful projects.
- The ability to influence stakeholders and work closely with them to determine acceptable solutions.
- Strong “Teaming” skills, experience leading and developing top-performing teams.
- The ability to creating detailed reports and giving presentations with excellent analytical and research skills.
- Exceptional analytical and conceptual thinking skills.
- Advanced technical skills.
- Excellent documentation skills.
- A track record of following through on commitments.
- Excellent planning, organizational, and time management skills.
- Exceptional verbal and written communication and strong attention to detail.
- Demonstrated ability to write clearly and succinctly.
- Language requirements as resolved by territory needs.

**Why First Advantage is Your Next Big Career Move**

First Advantage is going through a technology transformation We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our ag



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