Service Ambassador/ Hospitality Specialist pavilion
5 months ago
**Job Summary: - Operations**
This role contributes to company’s success by providing a legendary customer service experience, acting with a customer comes first attitude to create meaningful customer connections. Models and acts in accordance with company’s guiding principles.
**Job Responsibilities: - Operations**
- Welcomes our customers in a friendly and professional manner and presents a positive first impression, synonymous with company’s brand image.
- Proactively engages customers through frequent and spontaneous sampling sessions to create attention for company’s products.
- Interacts with customers, ascertains their needs and serves customers by helping them select products and merchandize and assisting with inquiries or concerns.
- Supports company sales through engagement with customers, suggestive selling and sharing product knowledge.
- Assists store with other duties which includes, but not limited to stocking of merchandize, ensuring tidy arrangement of tables and chairs, general cleanliness of the store, etc.
- Offers recommendations to continuously improve customer experience.
- Supports the implementation of company’s programs or initiatives.
- Follows company’s operational policies and procedures and reports essential information to superior.
**Key Knowledge, Skills and Abilities**
- Minimum Diploma studies in any field with 1-2 years of working experience in high-end service-related industry eg. hospitality, F&B, airlines, retail sales, etc.
- Enthusiastic with a positive and patient attitude and possess a flair for customer service.
- Strong interpersonal and communication skills with ability to foster relationships with all levels of customers.
- Observant and able to evaluate environment and customers for cues.
- Pleasant demeanor, well-groomed, physically fit.
- Positive attitude, patient and proactive. Able to “think on your feet”.
- Maintains regular and consistent attendance and punctuality and available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
- Ability to work as part of a team.
- Agile and flexible to travel within Malaysia
**Salary**: RM2,300.00 - RM2,500.00 per month
**Benefits**:
- Meal provided
Schedule:
- Afternoon shift
- Early shift
- Evening shift
- Rotational shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
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