Customer Service Coordinator

2 weeks ago


Kuala Lumpur, Malaysia Terra Asia Sdn Bhd Full time

Our client, a company in the industrial pump sector, is looking for a Customer Service Coordinator.

**ROLE**

The Customer Service Coordinator is the link between the Customer and the Company. He/She will be a support to the Regional Sales Manager to prepare quotations and execute and coordinate customer purchases orders internally to allow them to spend as much time with customers. They will be the focal point for all orders under execution and they shall keep the Customer, Regional Sales Manager and any other stakeholders involved and informed as required. The position will set a standard for how the company will communicate with customers and build a strong reputation for exceptional customer service in the industry.

**RESPONSIBILITIES**
- Promptly and accurately prepare quotations for inquiries, including new product, spares and services.
- Communicate and coordinate with stakeholders to ensure a timely submission of offers.
- Log and update information in the CRM/ERP system to keep accurate opportunities and quotes.
- Make regular contact with customers to follow up on open quotes.
- Promptly process customer purchase orders and convert to sales orders ensuring accurate part, delivery and other pertinent information is entered on the sales order and communicated to all internal departments
- Expedite orders through internal departments as required in order to meet the expected customer delivery date
- Issue all invoices in a timely manner ensuring receipt and acknowledgement from the client
- Support as required on cash collections on overdue accounts
- Always act in an ethical and compliant manner and never compromise the company’s brand
- Always represent the company in a professional manner, through presentation, preparation and behavior

**Experience and Qualifications**

Business or Marketing Degree or equivalent or,
- 5 years in a similar customer service role

**SKILLS**
- ERP/CRM Experience
- Outgoing, confident, clear and concise communicator
- Passion for exceptional customer service
- Strong communication skills, both verbal and written

**Salary**: RM4,000.00 - RM5,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- customer service: 5 years (required)

**Language**:

- English (required)
- Malay (required)



  • Kuala Lumpur, Malaysia Terra Asia Sdn Bhd Full time

    Our client is a leading international company that provides innovative solutions to their clients across multiple industries including Oil and Gas, Marine, Construction and Industrial and range from high pressure water cleaning, surface preparation, abrasive cutting and centrifugal pumping services. Good rewarding opportunity with career growth...


  • Kuala Lumpur, Malaysia Terra Asia Sdn Bhd Full time

    Our client is a leading international company that provides innovative solutions to their clients across multiple industries including Oil and Gas, Marine, Construction and Industrial and range from high pressure water cleaning, surface preparation, abrasive cutting and centrifugal pumping services. Good rewarding opportunity with career growth...


  • Kuala Lumpur, Malaysia Mega Flour Sdn Bhd Full time

    Coordinates Sales Team by managing schedules, filing important documents and communication relevant information. - Ensure the adequacy of sales-related equipment or material - Respond to complaints from customers and give after-sales support when requested - Store and soft financial and non-financial data in electronic form and present reports - Handle the...

  • Service Coordinator

    4 weeks ago


    Kuala Lumpur, Malaysia SWEE LEE MUSIC SDN BHD Full time

    Service handling (Retail, Online, CPJ, Corporate, Support team) - Scheduling and Dispatching (Daily Van Delivery arrangements) - Parts and Inventory Management (Parts request) - Service Records and Documentation - Coordinating with Technician and the customer - Reporting to HQ service department for parts request and service support. - Following up with the...


  • Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    **Responsibilities**: - Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order - Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure...


  • Kuala Lumpur, Malaysia Klinik Pergigian SmileStudio Full time

    **About Us**: SmileStudio is a leading dental practice dedicated to providing high-quality oral healthcare services to our community. With a team of skilled professionals and a commitment to patient satisfaction, we strive to create a positive and comfortable dental experience. We are currently seeking a dynamic and organizedindividual to join our team as a...

  • Customer Service

    1 month ago


    Kuala Lumpur, Malaysia GMS Full time

    **Position ** : Customer Service **Location** : KL Eco City, Bangsar **Salary** : RM 2,500 - RM 3,500 **Working Hours** : 10.00am - 7.00pm (Monday, Wednesday, Friday) : 10.00am - 8.00pm (Tuesday and Thursday) : 10.00am - 3.00pm (Saturday) **Responsibilities**: - Monitor and ensure Feedback and replies are prompt to customer inquiries in a professional...

  • Customer Service

    7 days ago


    Kuala Lumpur, Malaysia Five Leaf Clover Technology (Malaysia) SDN. BHD. Full time

    The job scope of a customer service role involves providing assistance, information, and support to customers before, during, and after their interactions with a company's products or services. Customer service representatives play a crucial role in maintaining positive customer experiences, resolving issues, and building customer loyalty. Here are the...

  • Customer Service

    4 weeks ago


    Kuala Lumpur, Malaysia GOIP 365 BIZ SDN BHD Full time

    **Job Highlights** - Allowance - Strategic Working Location - Near to public transportation hub. - Good working culture and environment. Customer service representatives love to communicate with people and proactively solve issues. Always listen to customer concerns, answer customer questions, and provide information about the company's products and...

  • Customer Service

    1 month ago


    Kuala Lumpur, Malaysia Matchlink SDN BHD Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Communicating and coordinating with...

  • Customer Service

    7 days ago


    Kuala Lumpur, Malaysia Nexalink Marketing Sdn Bhd Full time

    **Highlights**: - Friendly colleagues and a positive work environment. - Rapid and stable company expansion. - Convenient access to nearby public transport. - Smart Casual dress code. **Responsibilities**: - Efficiently resolve customer complaints by coordinating with internal teams and ensuring timely resolution. - Analyze customer feedback to identify...


  • Kuala Lumpur, Malaysia GrowthFn Full time

    minimum 1 year of Customer Service experience in BANKING Base Salary - RM 4500 Education - SPM & Above Start Date - 21st August 2023 - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Globe Asia Services Sdn Bhd Full time

    Position **:Admin cum Customer Service** Salary : RM 2,400 +Commission Location : 27, Jalan Ambong 2, Taman Kepong, 52100 Kepong, KL Working Hour : 5.5 working days Job Responsibilities: - Attending to walk-in customers. - Coordinate maid handover with management team. - Arrange for MDW arrival / departure. - Support day-to-day office operations and...


  • Kuala Lumpur, Malaysia Aisling Search & Selection Full time

    **Responsibilities**: **Customer Service** Handling 90% inbound and 10% outbound calls - Case Management: Manage cases in line with the key directive of "Assist First, Verify Later" by coordinating cases efficiently and cost-effectively, ensuring timely and professional service delivery to members and clients. - Client Service: Demonstrate a "can do" and...


  • Kuala Lumpur, Malaysia GMS Full time

    Position : Customer Service Location : KL Eco City Salary : RM 2,500 - RM 3,500 Come join us and be part of our fun call center team We are looking forward to welcoming those with qualifies below: - Monitor and ensure Feedback and replies are prompt to customer inquiries in a professional manner - Resolves customer queries efficiently and escalates...


  • Kuala Lumpur, Malaysia Dytan Health On-Line Full time

    **Responsibilities** - Make sure that all Medical, APS & QS medical reports are completed and QC before sending to insurance company. - Handle inbound and outbound calls. - Coordinating workflow and ensuring all customer support functions are completed within the service turnaround time. - Assist in overall administrative duties. **Requirements**: -...


  • Kuala Lumpur, Malaysia Lifework HR Services Sdn Bhd Full time

    **Responsibilities**: - Build rapport and long term relationships with Clients while providing excellent customer service standards. - Create shipment booking arrangements - Entertain customer's enquiries on product & services - Collaborate well with Sales & Operation teams. - Achieve **monthly KPI **of dates arranged & waiting time. - Manage and update...


  • Kuala Lumpur, Malaysia Lifework HR Services Sdn Bhd Full time

    **Responsibilities**: - Build rapport and long term relationships with Clients while providing excellent customer service standards. - Create shipment booking arrangements - Entertain customer's enquiries on product & services - Collaborate well with Sales & Operation teams. - Achieve **monthly KPI **of dates arranged & waiting time. - Manage and update...


  • Kuala Lumpur, Malaysia Fragomen Full time

    Job Description The Fragomen office in Malaysia is seeking an Office Services Coordinator to support in office operations. As an Office Services Coordinator, you will: Receptionist & Admin task - Answering phone calls in a professional manner and forwarding phone calls as necessary - Greet clients and visitors with a positive and helpful attitude -...


  • Kuala Lumpur, Malaysia GrowthFn sdn bhd Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...