Telephone Operator

2 weeks ago


Masai, Malaysia Marriott International, Inc Full time

**职位编号** 24030504
**工作类别** Rooms & Guest Services Operations
**地点** Renaissance Johor Bahru Hotel, No. 2, Jalan Permas 11, Bandar Baru Permas Jaya, Johor Bahru, Johor, Malaysia 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置?** N
**职位类型** Non-Management
**职位概述**

回答、记录和处理所有客人来电、请求、问题或疑虑。操作电话交换台。处理客人的唤醒电话、屏蔽呼叫、请勿打扰、呼叫转移、电话会议、TDD 中继呼叫请求,以及未登记的来宾呼叫。告知客人收到的任何消息。监控繁忙或未应答的线路,查看未挂断的呼叫者以更新状态,并乐意传话。准确、完整、清晰地接收、记录和转发信息。根据需要启用/禁用客房消息指示灯。指导客人如何访问互联网;将遇到问题的客人转接至提供商的客户支持热线。测试通信设备以确保其正常工作。响应有特殊需求之客人的特别请求。在必要时联系相应的个人或部门,以处理客人来电、请求或问题。

跟进客人以确保他们的请求或问题得到令人满意的解决。根据需要安排行李员或代客泊车员。

遵守所有公司政策和程序;向经理报告事故、伤害和不安全的工作条件;确保制服和个人仪表整洁而专业;维护专有信息的机密性;保护公司资产。根据公司的标准,欢迎和答谢所有客人;预期并满足客人的服务需求;为残障人士提供协助;感谢客人的真诚赞赏。使用清晰、专业的语言与他人交谈;以适当的礼仪接听电话。与他人建立和保持积极的工作关系;支持团队达成共同目标。遵守质量保证预期和标准。在较长一段时间内保持站立、就坐或行走。使用计算机和/或 POS 系统输入和查找信息。在没有他人协助的情况下,移动、举起、携带、推动、拉动和放置重量不超过 10 磅 (4.54 kg) 的物体。履行主管要求的其他合理的工作职责。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队,秉承包容、以人为本的文化。我们绝不歧视任何受保护人群,例如残疾和退伍军人,或适用法律规定的任何其他群体。_

在万丽酒店,我们欣然帮助各位尊贵宾客体验不容错过的当地风情。我们的宾客来到这里可能是为了探索超乎期望的惊喜体验,尽情感受不同以往的文化氛围,亦或自在悠享精彩纷呈的夜晚时光。在他们眼中,商务旅行也是一次探险,因为他们始终心怀探险精神踏上每一段旅程。哪怕是其他人习以为常的平凡事物,他们亦能从中发现讲述精彩故事的机会。这也是我们的风格。我们期待天生渴望探索的酒店英才加入团队,携手我们向宾客讲述街坊故事、分享当地风情。万丽酒店细寻同道中人,一如像您这样的人选,即刻开启职业旅程。加入万丽酒店,便是加入万豪国际集团的非凡品牌组合。**从这里扬帆起航**,发挥个人价值,**追求**人生目标,**融入**卓越国际团队,**展现**真我风采。


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