Human Resource Specialist

3 weeks ago


Kuala Lumpur, Malaysia Bright Prospect Full time

Minimum 3 year(s) of working experience preferably executive specializing in HR practices, of which **Employee Life Cycle HR Specialist, Transformation agent, personal data structure and information management experience is strongly desirable**:

- **Experienced in Workday will be a great added value**:

- Excellent proficiency in English is a must for both speaking and writing
- China team required Mandarin speaker and Japan team required Japanese speaker
- Strong problem solving skill with analytical mind
- Meticulous, great attention to details and effective time management
- Positive, motivated, cope with pressure, act integrity and keep confidential at all time

**Responsibilities**:

- Support HR Shared Services deployment for Employee Life Cycle, Master Data and HR Helpdesk activities
- Point of contact for local country - China or Japan
- Provide Level 1 to Level 5 activities based on Global core model
- Resolve any issue within SLA in timely manner with high level satisfaction from the customer (employee) or escalate to the next level.
- Manage effectively the Key stake holders within the Organization and country
- Define and measure success metrics
- Handle moderate to complex queries (verbal and written) from employees and contractors regarding Workday solution, processes and ways of working in line with support model framework.
- Use procedures, policies, knowledge database and other reference materials to assist in answering the queries.
- Ensure all aspects of the query including processing and handling in a timely and accurate manner.
- Promote the usage of self service (Tier 0) and guide the employees on how to access and navigate.
- Assist functional leaders on reporting (regular and ad-hoc).
- Identify opportunities for processes / tool usage improvement.
- To build together Malaysia as a successful Global HR Hub



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