Customer Services Assistant

3 weeks ago


Puchong, Malaysia KPJ Ambulatory Care Centre Full time

Job Descriptions:

- To collect every day and tabulate all inpatient questionnaire feedback form and complaint received
- Handling Customer complaints and feedback
- To supervise and check on monthly reports on Customer Feedback
- To handle patient's appointment report and monitor on daily patient appointment
- To update brochures, flyers and printed materials pertaining to Centre's facilities and services from time to time
- To assist on marketing event involving community, corporate clients & insurance provider
- To assist marketing team with creating content for Centre's Social Media
- To follow-up with patient for any inquiry & assist walk-in customers with their inquiries and needs
- Complete any other ad hoc tasks assigned

Job Requirements:

- Diploma or Admin related course (fresh grads are welcome to apply)
- Good communication and reporting skills
- Detail-oriented with good analytical skills, integrity, and a high degree of commitment
- Excellent communication skills in both verbal and written English and Bahasa Malaysia
- Proficient in Microsoft Office
- At least 1 year of working experience in a customer service role is a plus
- Multitasking and good time management skills
- Ability to work under pressure to meet deadlines
- Willing to work on Public Holiday or Weekend for Marketing Event

**Salary**: RM1,700.00 - RM2,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion

Schedule:

- Day shift
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Puchong: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

Application Deadline: 11/27/2023
Expected Start Date: 11/27/2023



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