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Customer Assistance Representative

4 months ago

Cheras, Malaysia La La La Wine & Marketing Full time

Brighten Business Consulting Sdn Bhd is a digital marketing and manpower outsourcing service agency. Our head quarter from Hong Kong with branches & teammates in Malaysia, Taiwan, UK & Australia. Providing 10+ years of experience on marketing, business strategy & technology solutions, our aim is to perform high-quality professional service to support global clients develop the new markets in Malaysia & Asia Pacific.

Our client - Thann was established in 2002 to manufacture and market natural skincare products under the THANN brand using Asian innovation, natural ingredients, and contemporary design. They are a range of natural hair and skincare products formulated from botanicals derived by combining the art of natural therapy with the modern dermatological science.

**Job Scope**:

- Respond to general inquiries from customers
- Establish a good relationship with customers
- Arrange phone reservation services for customers
- Handle general document processing
- Contact new and existing customers for promotion
- Handle settlement and processing of daily sales receipts

**Requirements**:

- SPM or above
- Good communication skills
- At least 2 years customer service experience
- Fluent in Cantonese, Mandarin and English
- Basic computer operation knowledge (knowledge of POS operation is preferred)
- Polite, enthusiastic, and proactive towards customer service
- Immediate availability will be given priority consideration.
- 6 days per week, rotational shift.

**Benefits**:

- Hospital insurance
- Medical claim allowance
- Parking allowance
- Friendly and good working environment
- Free snack & beverages
- Increment depends on work performance
- Festival gifts, birthday benefits etc
- Working place nearby MRT station

**Office location: Sunway Velocity**

**Salary**: RM4,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Parental leave

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Performance bonus
- Yearly bonus

**Language**:

- Cantonese (preferred)

Application Deadline: 07/21/2023