Customer Service Assistant

7 months ago


Cheras, Malaysia EkoCheras Mall Full time

**CUSTOMER SERVICE ASSISTANT**
- Handling customer's complaints/enquiries, provide accurate information & operating paging system.
- To analyse all collected suggestion forms & feedback to Complex Manager with suggestions/counter measure.
- To assist A&P department in conducting promotion redemption including giving out gift with purchase, recording customer details and submit report.
- To assist customers with facilities hiring such as wheelchair, baby strollers and other directory assitance as required.
- To respond in a friendly, professional and timely manner to all shoppers/tenants enquiries.
- Act as mall ambassadors by providing exemplary customer service, profiling, prospects, presenting unified face to customer.
- To ensure day-to-day operation are carried out smoothly in accordance to company SOP.
- To undertake ad hoc task assigned by superior or Management from time to time.

**Requirements**:

- Able to work shifts, weekends and public holiday.
- Good communications and interpersonal skills.
- Demonstrates ability to learn quickly and adapt to a rapidly changing environment.
- Basic skills in Microsoft Office (Word, Excel, Outlook).
- Proficiency in English & Bahasa Malaysia or Chinese.
- Well groomed, pleasant outlook and personality with a great smile.
- Salary is negotiable based on relevant customer service experience.

**Job Types**: Full-time, Contract
Contract length: 24 months

**Salary**: From RM1,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave

Schedule:

- Holidays
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Shopping Mall Fit-Out: 2 years (preferred)



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