Customer Service

2 weeks ago


Cheras, Malaysia Boxplus Digital Malaysia Full time

Your role is crucial in maintaining customer satisfaction and fostering long-term relationships. Willing to work on shifts including late night shifts, on weekend as well as on public holidays

Key Responsibilities:

- **Customer Interaction**:

- Provide accurate information about products, services, and company policies.
- Assist customers in placing orders, tracking shipments, and processing returns or exchanges.
- **Issue Resolution**:

- Investigate and resolve customer complaints or concerns with empathy and efficiency.
- Collaborate with other departments to address complex issues and ensure timely resolution.
- Escalate unresolved problems to the appropriate channels and follow up to ensure resolution.
- **Product Knowledge**:

- Stay informed about the company's products, services, and promotions.
- Continuously update knowledge base to provide accurate and up-to-date information to customers.
- Provide product recommendations and guidance based on customer needs.
- **Communication Skills**:

- Communicate clearly and effectively, both verbally and in writing.
- Use active listening skills to understand customer needs and concerns.
- Tailor communication style to meet the diverse needs of customers.
- **Customer Feedback**:

- Solicit and collect customer feedback to identify areas for improvement.
- Report common issues or trends to management for proactive resolution.
- Work collaboratively with the team to enhance overall customer satisfaction.

**Perks & Benefits**:

- Basic Salary RM2,000 - RM2,200
- Allowance - RM600
- OT Provided
- Attendance Allowance
- Annual Increment
- Contribute EPF, SOCSO, EIS

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- STM/STPM (preferred)


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