Junior/executive, Customer Service

2 months ago


Cheras, Malaysia CUCKOO INTERNATIONAL (MAL) SDN BHD Full time

**JOB RESPONSIBILITIES**:
**Effectively manage incoming calls.**
- Effectively manage incoming calls.
- Resolve customer complaints and questions via phone.
- Reach out to existing customers to conduct Service Quality Calls.
- Act as the company gatekeeper.
- Maintain good relationship between internal & external customers and company

**REQUIREMENTS**:

- No minimum working experience in the related field is required for this position.
- Preferably Junior Executives specializing in Public Relations/Communications/Customer Service or equivalent.
Must be a confident communicator
- Good oral and written communication skills required
Strong phone contact handling skills and active listening
- Ability to multi-task, prioritise, and manage time effectively
- Self-motivated and willing to learn



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