Accounts Administrator
5 months ago
**The Opportunity**
Our partner, an Australian underwriting company with over 30 years of experience in specialized protection for residential investment properties, is looking for an **Accounts Administrator **to join the team in Kuala Lumpur.
As the Accounts Administrator, your primary role will be to provide Accounts & Administrative support to the company & the company’s entities, Real Estate Agents, Brokers, existing and new customers.
**Key Responsibilities**
- Daily receipting of Direct Deposit premium payments received from clients.
- Processing payment requests of refunds due to overpayments and duplicated payments.
- Process cancellations due to non-payment.
- Follow up missing remittances and unidentifiable payments daily.
- Attend to Accounts inbox.
- Work closely with other departments such as Underwriting and Claims to ensure continuity in service to all clients.
- Adopt best practices & demonstrate a strong customer service and value adding ethic to all stakeholders.
**Skills, Experience & Qualifications**
- Bachelor’s Degree in an appropriate field of study or equivalent.
- At least 2 years of relevant experience in Accounts Administrative or Property Insurance scope.
- Good English Language communications skills.
- Ability to maintain the accuracy of the Insurance Broking Account and Policies.
- Ability to effectively manage time to ensure all communications are addressed within agreed service level agreement timeframes.
- Ability to remain motivated considering potential negative responses from clients regarding premiums.
- Passionate, pro-active, adaptable, positive & has a can-do attitude.
- Strong attention to detail.
- Team-spirited and motivated by driving the best outcome for the team.
**ASW Offers**
- A diverse, inclusive, and supportive company culture.
- Competitive remuneration.
- Opportunity to collaborate and work with global clients and stakeholders.
- Medical benefits.
- Great Paid Leave entitlements.
- Team outings, travel opportunities, company parties/events, and other exciting activities.
- Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
- Industry and role-related training.
- Ongoing career opportunities.
LI-JL1
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