Customer Service Executive

5 months ago


Kuala Lumpur, Malaysia Transcosmos Malaysia Sdn Bhd Full time

“Transform your ideas and service mindset with us. Join us now”

JOB DESCRIPTIONS
- Identifying process improvements to enhance customer service.
- Taking ownership to solve challenges faced by customers and clients' partners.
- Achieving individual and team objectives.
- 客服需负责通 过电 话、电子邮件、社交媒体、即时聊天,提供解决方案。
- 迅速鉴定客户的问题并提供满意解决方。
- 在商定的程序和服务水平协议中提供优质的协助, 提高客户对公司、品牌的良好印 象。

Job Requirements
- Ability to speak Mandarin or Cantonese language.
- An open and willing to learn mind set fresh graduates are highly encouraged to apply.
- Proper phone etiquette with excellent interpersonal and active listening skills.
- Resourceful, proactive and able to work independently.
- Fast learner with good analytical thinking and problem-solving skills.
- 能够说普通话和其他广东 话。
- 开放和愿意学习的心态 强烈鼓励应届毕业 生申请。
- 正 确的电话礼仪,出色的人际交往和积极倾 听技巧。
- 足智多谋,积极主动,能够独立工作。
- 快速学习者,具有良好的分析思维和解决问 题的 能力。

Additional Information:

- Multiple contract positions available
- One (1) year renewable contract.
- Fresh graduates are encourage to apply
- Career advancement opportunity

**Benefits**:

- Entitlement of various leaves such as Annual Leave, Compassionate Leave, Paternity Leave, Maternity Leave and etc.
- Medical Coverage
- Dental Coverage
- Monthly and Quarterly Perfect Attendance
- Allowances Performance Incentives
- Night Shift Allowances [Based on business]
- 享有各种假期的权利,例如年假、同情假、陪产假、产假。
- 医疗保 险。
- 牙科保 险。
- 每月和每季度完美出 勤。
- 津贴绩效激励。
- 夜班津贴(根据业务需求)。

**Salary**: RM3,200.00 - RM3,700.00 per month

Application Question(s):

- How would you rate your English language skills?
- How would you rate your Traditional Mandarin language skills in terms of speaking, reading and typing?
- How would you rate your Cantonese language skills in terms of speaking, reading and typing?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (preferred)



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