IT Specialist
4 days ago
**IT Support Specialist**:**Overview**:**Think of yourself as someone who **provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues **. You are the go-to person for **first level technical support for internal customers - to provide resolutions to technical concerns which will result in mínimal recurring issues **. **As you tackle your new tasks for the day, you know that it will lead to one thing**:you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings.**:**Key Responsibilities**:
- **interpret problems and analyze possible causes of hardware and software failure**:
- **identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity.**:
- **You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques.**:
- **Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems.**:
**Requirements**:
- **At least 1-year minimum experience and a **Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.**:
- **Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills**:
- **Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel.**:
- **You have good time and project management skill**:
- **Excellent English communication skills - both spoken and written**:
- **You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills**:
**About Us**:**TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech.**:**As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland and Colombia.**:
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
TaskUs is an Equal Opportunity Employer
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