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Executive, Contract Management

1 month ago

Puchong, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time

**Aufgaben**:
The job holder is responsible for:

- To support overall Contract Life Cycle Management for Mercedes-Benz Finance & Leasing Business
- Attend to customers’ (salespersons, dealers, suppliers, end-customers) enquiries
- Fulfill customers’ expectation and needs, i.e. assist in enquiries for new loans, modification of accounts, problem solving relating to account management and customer’s complaints; early termination requests etc.
- Manage the matured accounts with outstanding overdue interest and monitor the waiver of overdue interests. Analyze and approve on refund of overpayment
- Prepare documents relating to modification of agreement; partial termination and capital repayment
- Attend to dealers, suppliers, salespeople enquiries
- Process Automation and Digitalization
- Ensure higher level of digitalization for better customer experience, Effective utilization of tools like RPA to automate Customer service process and process optimization.

**Qualifikationen**:

- 1. Education- GCE “O” Levels
- Degree holder, preferably in Finance, Accounting, Business or related discipline
- 2. Technical knowledge- Good knowledge in MS Office software like Word & Excel
- Good spoken and written English. Conversant in Cantonese / Mandarin / Taiwanese and local dialects
- Good knowledge of Finance Contract Management ERP
- Good knowledge of hire purchase terms and processes
- 3. Competencies- Good communication and interpersonal skills (ability to interact with all levels)
- Ability to quickly adapt to new culture and environment and to work with other departments
- Ability to multi-task
- Ability to handle stress
- Ability to work in a team as well as be independent
- Problem-solving skills
- Attention to detail
- Ability to meet deadlines
- Tactful
- 4. Work / Industry experience- Minimum 3 years working experience.
- Minimum 2 years’ experience in automotive finance industry or consumer banking