Field Technician and IT Support
7 months ago
Responsibilities for Field Technician
- Excellent communicator in conducting demonstration / presentation of the photocopier machine features and benefits to the potential customer. Tendency to understand the product knowledge move forward to explore new information
- Provide customer training on assigned products in accordance with current field procedures
- Responsible for the installation, repair and maintenance of all aspects of multifunctional copiers and printers to a specific standard.
- Selected areas will be given for monthly routine service for the machines located in customer premises. Responsible to finish the given copiers in a stipulated time.
- Tendency to solve customer request as configure copier with multiple user ID and Password for the staff name or department name, Setting of IP Address.
- Ability to come up with a good problem-solving method by giving open suggestion according to current technologies.
- Provide technical support for Kyocera's customers. Support includes installation, repair, trouble-shooting, diagnose fault and regular maintenance.
- Follow-up technical cases, deal with escalation & closure of cases.
- Perform monthly routine service at customer places
- Location: Multiple Locations
- Add hoc assigned by management or superior when required
**Job Types**: Full-time, Contract
Contract length: 6 months
**Salary**: RM2,300.00 - RM2,500.00 per month
**Benefits**:
- Additional leave
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- STM/STPM (preferred)
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