Customer Service
2 weeks ago
**Customer Service Manager (Mandarin Speaking)**
**To be based in Kuala Lumpur, MALAYSIA Contact Centre**
**About Zeal Group**
Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe
With our HQ based in London, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus
We are a product and people focused company who are passionate about growth, innovative technology, and collaboration
**What you will be doing**:
- Oversee hiring, orientation and training of team members to ensure a capable workforce.
- Provide overall management and leadership to Customer Service team focused on providing excellent customer service.
- Review and approve staffing schedules to ensure staffing meets the daily customer contact volume & ensure the team adhere to the manuals, policies and guidelines.
- Manage training needs of Customer Service team and ensuring no knowledge gap by working closely with Quality Assurance and Trainers.
- Create, monitor, and report performance metrics for the team.
- Create a unified Customer Service team through effective communication, team building, motivation, recognition, staff onboarding and exit management.
- Lead Customer Service improvement projects through effective project management and leadership.
- Handle complex customer issues and escalated complaints/ calls.
- Manage internal conflicts and promote good working environment for the team & ensure all Customer Service functions are performed well, accurately, and timely.
- Instil ZFX Core Values into day-to-day operation.
- Timely feedback to team members and periodic appraisal.
**Requirements**:
**What you will need**:
- Degree holder in any discipline. Major in Finance, Economics or business-related are preferred.
- At least 12 years of experience in Customers Service/ Operations with at least 5 years of experience in managerial role
- Experience gained in FX/ Finance industry will be an advantage.
- Proficient in Microsoft Office (Words, Excel, PowerPoint)
- Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
- Must be able to work on shifts.
- **Fluent in verbal & written both English and Mandarin**
**About you**:
- At least 2 years of relevant experience in customer service / contact centre.
- Experience gained in Forex/Finance industry will be an added advantage.
- Able to multi-task, fast learner, good follow through, problem solving skill, good comprehension, customer relations and proactive mindset.
- Must be able to work on shifts.
- **Fluency in both English and Mandarin (verbal and written) is COMPULSORY.**
**Benefits**
**Rewards in return for your commitment**:
- Medical Benefit
- Optical Benefit
- Life Insurance
- Meal Allowance (T&C Applies)
- Travel Allowance (T&C Applies)
- Health & Fitness Subsidy (T&C Applies)
- Staff Referral Bonus Program (T&C Applies)
**Interview process**:
- Virtual meet with a member of the TA team - 30 minutes
- Virtual meet with hiring manager - 1 hour
- Final interview with CO-CEO and/ or CEO - 1 hour
-
Telemarketer / Customer Service
2 weeks ago
Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time**Responsibilities**: - RM500 - to - RM5000Benefits
-
Customer Service Officer
12 hours ago
Kuala Lumpur, Malaysia NR Service Consultancy Full timeJOB REQUIREMENT - Working experience and knowledge as a customer service. - STPM / Diploma and above. - Retiree are welcomed - Talk active - Can Start Immediately JOB RESPONSIBILITIES - Maintain excellent relationships with customers - Promote our mobile apps - Develops service procedures, policies and standards - Set a clear mission and deplay strategies...
-
Customer Service Specialist
2 weeks ago
Kuala Lumpur, Malaysia CEMPAKA Service sdn bhd Full timeGood communication with customers through understanding their requirements and needs - Answering the telephone and manage customers inquiries **Requirements**: - Minimum SPM and above - Good interpersonal and communication skills. **Job Types**: Full-time, Permanent **Salary**: RM3,800.00 - RM5,800.00 per month Schedule: - Monday to...
-
Telemarketing Manager
3 weeks ago
Kuala Lumpur, Malaysia PROACTIVE CUSTOMER SOLUTIONS Full time**Duties/Responsibilities**: - Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team. - Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices. - Measures team performance; communicates goals and quotas to team; encourages and motivates...
-
Customer Service
12 hours ago
Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full timePerforms order validation, basket configuration and submits into the related systems capability (CRM, CPQ, CSM, WinSCP, NCO, External Portal and MBH) towards meeting customer requirement and expectation within the specified Turn-Around-Time - Responsible to liaise with ISD and follow up on the issues been raised due to system problem and manages exception. -...
-
Field Service Professional
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full timeAbout the RoleThe Field Service Professional will be responsible for visiting customer sites to install, maintain, commission, and repair power supply and related systems. This individual must have a strong background in electrical/electronic equipment repair and be able to communicate effectively with customers and internal teams. If you are a motivated and...
-
Customer Relations Assistant
2 weeks ago
Kuala Lumpur, Malaysia Elken Service Sdn Bhd Full time**Requirements**: - Possess minimum SPM or equivalent. - At least 1 year(s) of working experience in the related field is required for this position. - Able to communicate in English, Bahasa Malaysia and Mandarin. - 5 Full-Time position(s) available. **Responsibilities**: - To resolve customer complaint in a prompt and efficient manner. - To liaise with...
-
Customer Relations Assistant
12 hours ago
Kuala Lumpur, Malaysia Elken Service Sdn Bhd Full time**Basic Salary + Incentive can earn up to RM6,000 per month!!!** **Location - Old Klang Road** **Job Responsibilities**: - To resolve customer complaint in a prompt and efficient manner. - To liaise with relevant departments in solving problem in an effective & timely manner. - To ensure the fulfillment of service appointments target set by Technical &...
-
Customer Service
2 weeks ago
Kuala Lumpur, Malaysia Ask Consulting Full timeThe Customer Service Representative interfaces with customers via inbound calls, outbound calls, or through the internet. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities: - Ensure service delivered to our customers - Clarify customer...
-
Customer Service
2 weeks ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Relations Customer Service Focus Focused Communication Skills business communication Customer Engagement Customer Care good communication skills...
-
Customer Service
2 weeks ago
Kuala Lumpur, Malaysia Nilfisk Sdn Bhd Full time**Responsibilities**: - To ensure timely order processing, feed-back and meeting customer delivery expectation. - Answer the customer enquiry, handling customer’s request or complaint, and feed-back customer on timely manner. - Handle the sales & service enquiry, order, and enquiry process be able to meet company and customer expectation. - Manage...
-
Customer Service
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd. Full timeCustomer Service & Operations Manager ID:571156,000 MYR ~ 8,000 MYRLocation: KL SentralOverviewWe are seeking a Customer Service & Operations Manager to oversee our customer service team and enhance user engagement through effective strategies.Job DescriptionDevelop and implement customer segmentation strategies to enhance user experience and...
-
Customer Service
2 weeks ago
Kuala Lumpur, Malaysia STS Internet Technology Sdn. Bhd. Full time**About us** STS Internet Technology Sdn. Bhd. is an emerging brand management company that partners with a wide range of brands to carry out wholesale and retail business both online and offline. Our mission is to help brands maximize their presence and sales through strategic management, innovative marketing, and exceptional customer service. We bring...
-
Customer Service
2 weeks ago
Kuala Lumpur, Malaysia Tech solutions and Development Sdn Bhd Full time**Job Profile Summary** The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services. **Working Location**: Prima 1, Block 3507, Jalan...
-
Customer Service
2 weeks ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Asia Recruit Sdn Bhd Full time**Requirements**: - SPM/STPM or equivalent certificate holders with at least 5 years of work experience - Diploma / Advanced Diploma holders with at least 2 years of work experience - Degree Fresh welcome to apply - Possesses good communication skills (verbal and written English), additional Mandarin verbal ability will be an added advantage - This is 24/7...
-
Customer Service
12 hours ago
Kuala Lumpur, Malaysia Edaran Tan Chong Motor Sdn Bhd Full timeResponsibilities: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of...
-
Customer Service
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BrainHunters Full timeAssist customer issues via chat with excellent quality customer service.Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.Listen attentively to customer needs/concerns and demonstrate empathy while maximizing opportunity to build rapport with the customerPerform proactive...
-
Customer Service
2 weeks ago
Kuala Lumpur, Malaysia KLINIK MEDILOVE KEPONG Full time**Customer Service Requirements**: - Strong verbal communicator - Willing to learn & treat patients with care - Experience is preferred. Inexperienced is still welcome as training will be provided. **Customer Service Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to...
-
Customer Service
2 weeks ago
Kuala Lumpur, Malaysia MP GROUP Full time**Summary: Generate sales leads to hit target, achieve excellent customer satisfaction, build long term relationship with customers, answer customer questions.** 1. Generate sales leads that develop into new customers. 2. Identify and assess customers' needs to achieve satisfaction. 3. Interact with new/existing customers on behalf of organizations by...
-
Customer Service
2 weeks ago
Kuala Lumpur, Malaysia GOIP 365 BIZ SDN BHD Full time**Job Highlights** - Allowance - Strategic Working Location - Near to public transportation hub. - Good working culture and environment. Customer service representatives love to communicate with people and proactively solve issues. Always listen to customer concerns, answer customer questions, and provide information about the company's products and...