Quality Lead

3 weeks ago

Kuala Lumpur, Malaysia Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Head the in house & outsourced vendor partners to drive QA and Training teams performance.
- Manage overall in house and BPO QA + Training & SOP team.
- Monitor, report and analyse both quality monitoring audits wrong judgement cases and customer satisfaction survey results across all channels.
- Track and monitor quality related metrics and initiate plans for corrective actions across all channels including PIP management.
- Understand the key drivers of customer satisfaction & dissatisfaction, identify opportunities and determine strategies to improve overall service quality via incorporating QA insights into our training curriculum and any new effective methods.
- Facilitate regular calibration sessions to ensure consistency in quality requirements and standards plus providing actionable insights to front line Team Leaders for coaching purposes.
- Collaborate with both internal and external stakeholders to ensure understanding of key quality, processes and work closely with stakeholders and obtain approvals to re-engineer current processes to improve overall quality & training activities.
- Ensure the most up to date SOP is aligned with all parties and cascaded promptly to front line teams while incorporating these updates in the training curriculum.
- Perform analysis on wrong judgements, quality errors, present analysis to gain acceptance, plan for and execute quality improvement actions..
- Work closely with the regional team to ensure Quality, SOP & Training strategy alignment.

**Requirements**:

- 5+ years of experience in QA & Training or have lead a team with similar function.
- Strong communication skills in English (verbal and written).
- Independent with critical thinking and problem-solving skills.
- Self-starter with strong sense of curiosity & ownership.
- Change management experience is a plus.
- Willingness to embrace change and open to bring in new ideas to improve the performance or day to day activity of the QA and Training team.
- Good team player with positive attitude and strong sense of integrity and responsibility.
- Able to demonstrate experience in managing examples of cost vs quality.
- Exposure to a strong customer-oriented environment & must be quality service oriented.
- Strong process orientation, must be logical and able to follow processes and adapt fast to changes.

  • Quality Delivery Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TikTok Full time

    ResponsibilitiesAbout TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsCreation is the core of TikTok's...

  • Quality and Regulatory Affairs Lead

    2 weeks ago

    Kuala Lumpur, Malaysia Medtronic Full time

    **Careers That Change Lives **We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Join our team in Quality & Regulatory Affairs and help shape policies that change lives. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and...

  • Recruitment Quality Assurance Lead

    2 weeks ago

    Kuala Lumpur, Malaysia KORNFERRY Full time

    Requisition ID - 14717 - Country- Malaysia- Location type- Onsite- State / Province- Maharashtra, Selangor, Manila- City- Kuala Lumpur, Pune, Taguig City- About Us**Korn Ferry** is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures,...

  • Team Lead

    2 days ago

    Kuala Lumpur, Malaysia Tan Chong Group Full time

    **Job Summary**: As a QA Team lead, you are responsible to oversee the activities of quality assurance for the software **Responsibilities**: - Develop and managing test strategies and test plans for project need - Consolidate and provide tasks estimation for testing related effort. - Handling test management and prepare consolidating test reporting for...

  • Quality and Commissioning Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Turner & Townsend Group Full time

    Quality and Commissioning Lead - Data CentreFull-timeWho is Turner & Townsend?All over the world people are using buildings, infrastructure, and assets we helped to deliver. It could be the hospital they work in, the railway they travel on every day, the fuel that powers their car or the data centre they depend on at work. For more than 75 years we've been...

  • Team Lead

    3 weeks ago

    Kuala Lumpur, Malaysia Tan Chong Motor Holdings Berhad Full time

    **Job Summary**: As a QA Team lead, you are responsible to oversee the activities of quality assurance for the software **Responsibilities**: - Develop and managing test strategies and test plans for project need - Consolidate and provide tasks estimation for testing related effort. - Handling test management and prepare consolidating test reporting for...

  • Quality Delivery Lead

    2 weeks ago

    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...

  • Quality Team Lead

    2 weeks ago

    Kuala Lumpur, Malaysia Wipro Limited Full time

    Wipro Limited a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of...

  • Team Lead

    2 weeks ago

    Kuala Lumpur, Malaysia Tan Chong Group Full time

    **Job Summary**: As a QA Team lead, you are responsible to oversee the activities of quality assurance for the software **Responsibilities**: - Develop and managing test strategies and test plans for project need - Consolidate and provide tasks estimation for testing related effort. - Handling test management and prepare consolidating test reporting for...

  • Team Lead

    1 week ago

    Kuala Lumpur, Malaysia Tan Chong Group Full time

    **Job Summary**: As a QA Team lead, you are responsible to oversee the activities of quality assurance for the software **Responsibilities**: - Develop and managing test strategies and test plans for project need - Consolidate and provide tasks estimation for testing related effort. - Handling test management and prepare consolidating test reporting for...

  • Quality Specialist

    1 week ago

    Kuala Lumpur, Malaysia Ably Resources Limited Full time

    Permanent Kuala Lumpur Posted 2 hours ago Are you a seasoned Quality Specialist with a passion for excellence in the construction phase of oil and gas projects? We have a fantastic opportunity for you to join our dynamic team as a Quality Specialist based in Kuala Lumpur, Malaysia. As a Quality Specialist, your primary focus will be on ensuring the highest...

  • Quality Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ably Resources Limited Full time

    PermanentKuala LumpurPosted 2 hours agoAre you a seasoned Quality Specialist with a passion for excellence in the construction phase of oil and gas projects? We have a fantastic opportunity for you to join our dynamic team as a Quality Specialist based in Kuala Lumpur, Malaysia.As a Quality Specialist, your primary focus will be on ensuring the highest...

  • Quality and Commissioning Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Turner & Townsend Full time

    Company Description Who is Turner & Townsend?**All over the world people are using buildings, infrastructure, and assets we helped to deliver. It could be the hospital they work in, the railway they travel on every day, the fuel that powers their car or the data centre they depend on at work. For more than 75 years we've been helping to deliver...

  • Moderation Quality Assurance Market Lead, Tiktok

    1 month ago

    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...

  • Manager, Quality Assurance

    3 weeks ago

    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title**: - Manager, Quality Assurance **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service...

  • Manager, Quality Assurance

    3 weeks ago

    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service Quality Assurance (SQA) Planning and Management:...

  • Qa - lead

    1 month ago

    Kuala Lumpur, Malaysia Cognizant Full time

    Job Description QA Lead is responsible for the day-to-day activities and guidance of their team members and requires candidates who can set targets, implement guidelines, and assist with any issues the QAs may have. QA Lead needs to be focused on QA KPIs & Continuous Process Improvement. Relevant Experience:6 – 8 years of overall experience with minimum 2+...

  • Qa - lead

    4 weeks ago

    Kuala Lumpur, Malaysia Cognizant Full time

    Job Description QA Lead is responsible for the day-to-day activities and guidance of their team members and requires candidates who can set targets, implement guidelines, and assist with any issues the QAs may have. QA Lead needs to be focused on QA KPIs & Continuous Process Improvement. Relevant Experience:6 – 8 years of overall experience with minimum 2+...

  • Lead Qualifier

    1 week ago

    Kuala Lumpur, Malaysia DHL Full time

    We are currently seeking a Lead Qualifier to join DHL eCommerce Malaysia! The Lead Qualifier will be responsible to quantify and qualify a sales lead utilizing globally agreed selection criteria before assigning that lead to a sales channel. Incumbent is required to manage and coordinate direct marketing customers that do not currently have sufficient...

  • Data Quality Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia Techtiera Sdn Bhd Full time

    **Let's talk about the role.** - Requirements Analysis: Analyze and translate business requirements into technical specifications for data migration activities. - Data Quality Assurance: Define and implement data quality standards, data cleansing methodologies, and validation. - Troubleshooting and Issue Resolution: Assist in identifying and resolving Data...