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Retail Operations Executive

1 month ago

Subang Jaya, Malaysia Katrin BJ Sdn Bhd Full time

**職位描述：**
- 負責直接監督和管理多個零售店的零售員工，以確保他們達到關鍵績效指數。
- 確保制定客製化的培訓計劃，以提高零售員工的技能和零售店的可交付成果。
- 確保有效管理零售店的整體運營，以實現銷售目標，最大限度地提高盈利能力和生產力，提高客戶滿意度，並確保業務持續成長。
- 確保零售員工 100% 遵守所有公司和地方當局的政策和程序。
- 必須快速、準確地確定解決方案來應對與員工績效相關的挑戰。
- 監控和管理與零售店客戶滿意度相關的所有事項。
- 請務必與零售店經理或零售顧問就商店營運、促銷等相關資訊進行溝通。
- 確保零售員工持續得到指導和監督，以實現零售店的銷售目標。
- 確保定期走訪零售店，以確保零售店得到有效和有效率的管理。
- 為最終用戶產品提供售後服務並處理客戶投訴。
- 與複雜的人員、零售顧問和客戶建立並維持良好的關係。
- 確保所有發出的訂單均按時交付並確保最高的交貨率。
- 協調網點的工作安排和日常運作。
- 確保健康的庫存水平，並每月在所有零售店進行庫存盤點。
- 對產品的功能、價格以及其他週邊商店正在進行的活動進行競爭對手調查。
- 提供回饋並與銷售和行銷團隊密切合作以實現公司目標

**工作要求 ：**
- 至少擁有任何學科的文憑/學位。
- 自我激勵，態度積極，積極主動，具有很強的領導素質，具有團隊合作精神，可以在最少的監督下工作並高度投入
- 所需語言：英語。
- 優秀的溝通和組織能力
- 至少 2 年相關領域的工作經驗。最好是那些有實務經驗並具有管理零售店知識的人。鼓勵快速消費品業者申請。
- 必須精通計算機，願意出差並在週末工作。
- 申請人必須願意在 Subang UEP 工作。
- 申請人必須是馬來西亞公民或持有相關居留身份。