Call Center Agent

7 months ago


Cheras, Malaysia E-Commerce Shopping Platform Full time

Nature of Business:_**Established online shopping platform in Malaysia**_
- Location: _**Sunway Velocity, Cheras**_
- Salary Range: _**RM2,400 + RM200 Perfect Attendance + RM300 KPI Allowance**_
- Working Days: _**5 days & 9hours include break | Rotational shift
- 24hours**_
- Providing first contact resolution according to standard operating procedures from both seller and buyer via live chat/call (orders, payments, refund, shipping, voucher etc)
- Communicate with internal stakeholders (logistics, payment, and etc).
- Assist customer and sellers with product selection, answer basic questions and suggests various product options that are available.
- Input customer interaction, problems in Customer Relation Management System (CRMS).
- Ensure all customers and sellers feedback/complaints/Disputes are addressed as and when required or escalate the same to the respective team when necessary.

**Requirements**:

- Min Diploma & above
- 20 - 35 years old
- Able to speak English & Malay
- Able to follow shift & friendly & love to communicate
- Fresh grad are welcome to apply

**Salary**: RM2,400.00 - RM2,600.00 per month

Schedule:

- Rotational shift


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