Supervisor-guest Service

Contribute to overall efficient and attentive service of the Reception Desk staffs. - Verify that duties are performed according to stipulated procedures. Any problems should be reported to the Duty Manager. - Read the Front Desk Log Book and provide any necessary instructions or comments. - Ensure that there is no unauthorized entry into the Front...

The Perhentian Marriott Resort & Spa is seeking a highly motivated and experienced Guest Services Supervisor to join its team. As a key member of the front office department, this individual will be responsible for leading and supervising staff to ensure seamless delivery of guest services.This role involves coordinating activities within Bell/Door Staff,...

**Additional Information** (Malaysian Only) **Job Number** 23119993 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...

**Additional Information** (Malaysian Only) **Job Number** 24073850 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process...

1.0 Primary Duties 1.1 Greets and bids farewell to guests and offer appropriate hospitality comment to guests in accordance with the Hotel standard phrases/greetings. 1.2 Smile and always maintain a professional, neat and pleasant image to guests at all times. 1.3 Ensure cleanliness at the reception counter and lobby at all times. 1.4 Provides courteous and...

Key ResponsibilitiesSome of the key responsibilities of this role include:Leading and motivating the front desk team to deliver exceptional guest serviceManaging day-to-day operations, including guest check-in/check-out, room assignments, and resolving any issues that may ariseCollaborating with other departments to ensure seamless delivery of services and...

Manages the guest experience by ensuring the followings are provided: - Thoughtful and attentive service with relaxed efficiency - Complete responsiveness to the desire of the hotel guests - Quality service of the hospitality is optimised in accordance to the quality service standard - To maintain a good working relationship with your own colleagues and all...

**Responsibilities**: - Manages the guest experience by ensuring the followings are provided: - Thoughtful and attentive service with relaxed efficiency - Complete responsiveness to the desire of the hotel guests - Quality service of the hospitality is optimised in accordance to the quality service standard - To maintain a good working relationship with...

Job Description When you join the Sheraton family, you become a member of its global community. We've been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you're a team player who is excited to...

Job Description When you join the Sheraton family, you become a member of its global community. We've been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you're a team player who is excited to...

**Job Number** 24032620 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

**Job Number** 24109740 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Chow Kit Kuala Lumpur, No 1 Jalan Datuk Haji Eusoff, Off Jalan Pahang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Organize, confirm,...

Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. - Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest...

**Responsibilities**: - Report directly to the Operations Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. - Has a very close working relationship with Operations Manager. - Co-ordinate and co-operate with all other departments as and when required and has a good...

**Job Number** 24105936 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

Job Description *** Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages....

About the PositionWe are seeking an experienced Customer Service Supervisor to join our team at InterContinental Kuala Lumpur. In this role, you will be responsible for delivering exceptional customer service and ensuring that our hotel exceeds our guests' expectations.You will work closely with our front office team to ensure that all guest requests are...

Responsibilities:Welcome guests in a friendly, prompt, and professional manner, recognizing IHG Rewards Club Members and returning guests.Check guests in, issue room keys, provide information on hotel services and room location.Ensure required identification is taken from guests at check-in in line with local legislative requirements.Answer phones in a...

**Job Number** 23198069 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Organize and coordinate group...

**Job Number** 24082752 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Organize and coordinate group...