Clients Servicing Executive

1 week ago

Kuchai Lama, Malaysia CALIBRE EVENTS SOLUTIONS SDN BHD Full time

**JOB TITLE : CLIENTS SERVICING EXECUTIVE**

**LOCATION : CENTRAL (KUCHAI LAMA)**

**TERMS : FULL TIME**

**REQUIREMENTS**:

- High School Diploma Or GED.
- Certification In Customer Relations, Customer Services, Or Similar Would Be Advantageous.
- 2-3 Years Of Experience In Client Services, Sales, Or A Similar Role.
- Exceptional Ability In Providing Professional, Efficient, And Friendly Client Services.
- Ability To Coordinate With Other Departments On Client-Related Matters.
- Willingness And The Ability To Travel To Client Locations, When Required.
- Ability To Keep Updated On New Developments In The Field Of Client Services.
- Excellent Interpersonal And Recordkeeping Skills.

**RESPONSIBILITIES**:

- Ensuring a positive and professional client service experience.
- Directing client complaints or complex queries to relevant departments in a timely manner.
- Providing clients with technical assistance on products and services.
- Expediting serious issues to management toward prompt resolution.
- Building positive client relations by checking in regularly and following up on active processes.
- Maintaining client records and documenting processes.
- Identifying potential client services concerns and facilitating proactive intervention steps.
- Keeping track of new products on offer, as well as emerging trends in client services.
- Recommending product improvements based on client services feedback.

**CONTACT REQUIREMENTS**
- **Contact us: (011-16717283 - Ms Hidayah)**:

-**:

- Office
- (03-79710262)**

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kuchai Lama: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Marketing: 1 year (required)

**Language**:

- Mandarin (required)
- Bahasa (preferred)

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