Executive, Customer Promise
7 months ago
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Principal Duties & Responsibilities:
- Adhering to the claims workflow in relation to Accident and Hospitalization claims procedure.
- Assess and provide justifiable claims according to policy terms and conditions, within the department benchmark, turnaround time and authority limit.
- Ensure claims appeal, referral or complaint from any parties are attended to and respond within the benchmark set by the department.
- Ensure and monitor claims processing to be within the department benchmark and turnaround time.
- Closely follow up on outstanding cases.
- Attend to & handle enquiries from internal staff, branch staff, agents, policyholders/claimants and queries from other insurance companies and ensure the respond within the benchmark set by the department.
- Correspond both internally and externally (inclusive but not limited to agents, policyholders, employer, private investigator, FMB and BNM) in order to handle day to day operation functions of the department, and coordinate with other departments, where applicable.
- Record, update, review, prepare and submission of statistics or reports, as required by the Management within the agreed service standards.
- Continuously review processes, identify and resolve any gaps through constructive feedback, and implement process improvement, where appropriate; update/document the administrative rules and processes for effective and efficient operation of the section.
- Continuously attend and involve with training for personal and career development.
- Conduct internal & external training in claims related matters, as and when required.
- Undertake projects or any other work and duties allocated by the Management or involve in Claims Department matters, as and when required.
-
Executive, Customer Promise
6 months ago
Kuala Lumpur, Malaysia Prudential plc Full timeExecutive, Customer Promise - Healthcare Claims Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and...
-
Executive, Customer Promise
6 months ago
Kuala Lumpur, Malaysia Prudential plc Full timeExecutive, Customer Promise - Reimbursement & Accident Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work...
-
Executive, Customer Promise
7 months ago
Kuala Lumpur, Malaysia Prudential plc Full timePrudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...
-
Executive, Customer Promise
7 months ago
Kuala Lumpur, Malaysia Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Executive, Customer Promise
6 months ago
Kuala Lumpur, Malaysia Prudential plc Full timeExecutive, Customer Promise - Medical Reimbursement & Accident Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their...
-
Executive, Customer Promise
6 months ago
Kuala Lumpur, Malaysia Prudential plc Full timeExecutive, Customer Promise - Major Claims Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an...
-
Executive, Customer Promise
6 months ago
Kuala Lumpur, Malaysia Prudential plc Full timeExecutive, Customer Promise - Medical Reimbursement & Accident Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their...
-
Assistant Manager, Customer Promise
6 months ago
Kuala Lumpur, Malaysia Prudential plc Full timeAssistant Manager, Customer Promise - Major Claims Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and...
-
Executive, Customer Promise
6 months ago
Kuala Lumpur, Malaysia Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Customer Service Executive
7 months ago
Kuala Lumpur, Malaysia Richewood Capital Sdn Bhd Full time**Customer Service Executive** Requirement - Proven working experience as a customer service representative or position with similar scope - Working knowledge of customer service software, databases and tools - Language requirement: English, Mandarin & Bahasa Malaysia - Responsibility - Job Description/ Responsibilities - Ability to optimize and improve...
-
Operations Executive
6 months ago
Kuala Lumpur, Malaysia Carleton Executive Search Full timeThe Operation Executive will assist with both Warehouse and related customer service. **Qualifications/Experience**: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. **Job Requirements**: - Meticulous and detailed...
-
Operations Executive
6 months ago
Kuala Lumpur, Malaysia Carleton Executive Search Full time**OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...
-
Executive, Customer Promise
7 months ago
Kuala Lumpur, Malaysia Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Executive, Customer Promise
6 months ago
Kuala Lumpur, Malaysia Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Operation Executive
6 months ago
Kuala Lumpur, Malaysia Carleton Executive Search Full timeThe Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. Job Requirements: - Meticulous and detailed orientated -...
-
Customer Service Executive
6 months ago
Kuala Lumpur, Malaysia Big Mama Technologies Sdn. Bhd. Full timeAt Big Mama, our visionary pursuit is anchored in the seamless achievement of holistic goals. As a premier one-stop fabric care service provider, our paramount mission revolves around sustainability - a commitment to elongating the lifespan of our cherished possessions. Beyond this, we proudly stand as a multifaceted enterprise, encompassing a system-centric...
-
Executive, Customer Promise
7 months ago
Kuala Lumpur, Malaysia Prudential plc Full timePrudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...
-
Customer Service
6 months ago
Kuala Lumpur, Malaysia Carleton Executive Search Full time**OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...
-
Customer Service
6 months ago
Kuala Lumpur, Malaysia Acom (M) Sdn Bhd Full timeAttended inbound calls from customers - Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. - Provide excellent and high-quality service in a timely and professional manner. - Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently...
-
Customer Service
6 months ago
Kuala Lumpur, Malaysia Acom (M) Sdn Bhd Full timeAttended inbound calls from customers - Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. - Provide excellent and high-quality service in a timely and professional manner. - Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently...