Executive, Customer Promise
3 weeks ago
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Executive, Customer Promise - Healthcare Claims
PRINCIPAL DUTIES & RESPONSIBILITIES:
- Adhering to our claim workflow in relation to hospitalization claims procedure.
- Assess and provide justifiable claims according to policy terms and conditions to our valued policy holders.
- Approving claims within the department benchmark/turnaround time and authority limit
- Recommend for claim approval/repudiation
- Ensuring customers enquiry from all source of referrals are promptly attended to and resolves via appropriate communication mode.
- To ensure and monitor claims processing benchmark and turnaround time
- To correspondences on and day to day operation functions of the department and coordinates with other departments
- Updating and submission of reports as required by management within the agreed service standards.
- Liaise with Prudential Malaysia’s IT division to troubleshoot issues / cases encountered in the day to day operations.
- Continuously review and update/document the administrative rules and processes for effective and efficient operation of the section.
- Continuously attend / involve with training for personal and career development.
- Undertake projects / other work and duties allocated by Management, as and when required
- Ensuring that Financial Services Act (FSA), Bank Negara Malaysia, Anti-Money Laundering & Counter-Financing of Terrorism (AML/CFT) efforts, LIAM guidelines and internal guidelines are strictly complied with as applicable.
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Executive, Customer Promise
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeExecutive, Customer Promise - Healthcare ClaimsExecutive, Customer Promise - Healthcare ClaimsApply locations Kuala Lumpur time type Full time posted on Posted Yesterday job requisition id 25020200Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which...
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Customer Promise Investigator
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeWe are seeking a Customer Promise Investigator to join our team at Prudential Hong Kong Limited.As a Customer Promise Investigator, you will be responsible for investigating and resolving customer complaints related to insurance claims.Your key responsibilities will include:Investigating and resolving customer complaints related to insurance claims;Carrying...
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Customer Promise Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeAs a Customer Promise Lead, you will be responsible for planning, leading, organizing, executing and driving system enhancements to support Claims Customer Journey.Key responsibilities include:Providing speed, consistency, and transparency of claims decisionEnhancing customer experience through delivery of solution that provide strong controls on Fraud,...
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Executive, Customer Promise
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Assurance Malaysia Berhad Full timePrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...
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Executive, Customer Promise
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeExecutive, Customer Promise - Medical Reimbursement & AccidentApply locations Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id 25020185Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and...
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Manager, Customer Promise
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeManager, Customer Promise - Major ClaimsManager, Customer Promise - Major ClaimsApply locations Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id 23060441Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for...
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Executive, Customer Promise
10 hours ago
Kuala Lumpur, Malaysia Prudential plc Full timePrudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...
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Manager 2, Customer Promise
1 hour ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeManager 2, Customer Promise - Major ClaimsManager 2, Customer Promise - Major ClaimsApply locations Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id 24070010Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...
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Customer Promise Team Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeJob OverviewWe are seeking a skilled Customer Promise Team Lead to join our team at Prudential Hong Kong Limited.The ideal candidate will have a strong understanding of customer service principles and be able to lead a team effectively. Key responsibilities include managing claims workflows, assessing claims, and ensuring timely responses to enquiries and...
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Assistant Manager, Customer Promise
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeAssistant Manager, Customer Promise - Medical Reimbursement & AccidentApply locations Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id 24110150Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated...
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Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeManager, Customer Promise – Healthcare ClaimsApply locations Kuala Lumpur time type Full time posted on Posted 7 Days Ago job requisition id 25010021Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for...
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Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeSenior Manager, Customer Promise-Medical Reimbursement & Personal AccidentSenior Manager, Customer Promise-Medical Reimbursement & Personal AccidentPrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our...
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Operations Executive
1 day ago
Kuala Lumpur, Malaysia Carleton Executive Search Full timeThe Operation Executive will assist with both Warehouse and related customer service. **Qualifications/Experience**: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. **Job Requirements**: - Meticulous and detailed...
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Operations Executive
2 weeks ago
Kuala Lumpur, Malaysia Carleton Executive Search Full time**OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...
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Telemarketing Executive
3 weeks ago
Kuala Lumpur, Malaysia PROACTIVE CUSTOMER SOLUTIONS Full timeJOB RESPONSIBILITIES - Cold Call client using a given phone directory and explain important information to clients and present their benefits - Answer incoming calls from prospective customers - Ask pertinent questions to understand the customer's requirements - Invite customer for FOC health check at our "One Hub Health Screening Center" - Deal with...
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Telemarketing Executive
2 weeks ago
Kuala Lumpur, Malaysia PROACTIVE CUSTOMER SOLUTIONS Full time**Offer description**: $ 3,000.00 (monthly) Other type of contract Full Time JOB RESPONSIBILITIES - Cold Call client using a given phone directory and explain important information to clients and present their benefits - Answer incoming calls from prospective customers - Ask pertinent questions to understand the customer's requirements - Invite customer for...
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Customer Service Executive
10 hours ago
Kuala Lumpur, Malaysia Big Mama Technologies Sdn. Bhd. Full timeAt Big Mama, our visionary pursuit is anchored in the seamless achievement of holistic goals. As a premier one-stop fabric care service provider, our paramount mission revolves around sustainability - a commitment to elongating the lifespan of our cherished possessions. Beyond this, we proudly stand as a multifaceted enterprise, encompassing a system-centric...
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Customer Promise Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Assurance Malaysia Berhad Full timeAt Prudential Assurance Malaysia Berhad, we value diversity and promote an inclusive culture where every individual can thrive. Our company purpose is to be partners for every life and protectors for every future.Job DescriptionMain Responsibilities:Adhere to our claim workflow in relation to hospitalization claims procedure.Assess and provide justifiable...
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Customer Service Executive
3 weeks ago
Kuala Lumpur, Malaysia Evarich Sdn Bhd Full timemust have good English - experience in marketing or similar role - experience with customer service - required understanding of how company culture and customers communicate - develop messaging that attracts new customers. The Social Group of Restaurants was established in 2001. It currently has 10 operating outlets that consist of 4 brands, including The...
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Executive, Customer Promise
3 weeks ago
Kuala Lumpur, Malaysia Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...