Customer Promise Investigator
4 days ago
We are seeking a Customer Promise Investigator to join our team at Prudential Hong Kong Limited.
As a Customer Promise Investigator, you will be responsible for investigating and resolving customer complaints related to insurance claims.
Your key responsibilities will include:
- Investigating and resolving customer complaints related to insurance claims;
- Carrying out claims due diligence and investigation as per established claims standard operating procedures (SOP) and guidelines;
- Providing exceptional customer service during the complaint resolution process;
You will have the opportunity to work with a dedicated team to drive business results while ensuring compliance with local regulations and Group standards.
To succeed in this position, you will need excellent analytical and problem-solving skills, as well as the ability to work independently and collaboratively as part of a team.
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PAMB | Assistant Manager, Customer Promise
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timePAMB | Assistant Manager, Customer Promise - Investigation and Technical ClaimsApply locations Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id 24040321Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...
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Customer Promise Lead
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeAs a Customer Promise Lead, you will be responsible for planning, leading, organizing, executing and driving system enhancements to support Claims Customer Journey.Key responsibilities include:Providing speed, consistency, and transparency of claims decisionEnhancing customer experience through delivery of solution that provide strong controls on Fraud,...
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Executive, Customer Promise
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeExecutive, Customer Promise - Medical Reimbursement & AccidentApply locations Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id 25020185Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and...
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Executive, Customer Promise
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeExecutive, Customer Promise - Healthcare ClaimsExecutive, Customer Promise - Healthcare ClaimsApply locations Kuala Lumpur time type Full time posted on Posted Yesterday job requisition id 25020200Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which...
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Manager, Customer Promise
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeManager, Customer Promise - Major ClaimsManager, Customer Promise - Major ClaimsApply locations Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id 23060441Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for...
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Assistant Manager, Customer Promise
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeAssistant Manager, Customer Promise - Medical Reimbursement & AccidentApply locations Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id 24110150Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated...
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Executive, Customer Promise
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Assurance Malaysia Berhad Full timePrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...
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Customer Promise Team Lead
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeJob OverviewWe are seeking a skilled Customer Promise Team Lead to join our team at Prudential Hong Kong Limited.The ideal candidate will have a strong understanding of customer service principles and be able to lead a team effectively. Key responsibilities include managing claims workflows, assessing claims, and ensuring timely responses to enquiries and...
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Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeSenior Manager, Customer Promise-Medical Reimbursement & Personal AccidentSenior Manager, Customer Promise-Medical Reimbursement & Personal AccidentPrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our...
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Investigation Expert
20 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full timeAbout the RoleAt AIA, we are committed to creating a healthier, more sustainable future for everyone. To achieve this goal, we need ambitious individuals who can help us shape the future and support our mission to improve the lives of our customers and communities.The successful candidate will be responsible for handling all internal and external reporting...
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Investigation, Analyst
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full timeAt AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And to get there, we need ambitious...
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Investigation, Analyst
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full timeAt AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And to get there, we need ambitious...
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AML/CFT Investigator
20 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full timeJob OverviewRHB Banking Group is seeking a highly skilled and experienced AML/CFT investigator to join our team. As a key member of our compliance department, you will be responsible for conducting thorough investigations into suspicious transactions and ensuring that our financial institution adheres to the highest standards of anti-money laundering and...
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Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeManager, Customer Promise – Healthcare ClaimsApply locations Kuala Lumpur time type Full time posted on Posted 7 Days Ago job requisition id 25010021Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for...
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Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeSenior Manager, Customer Promise-Medical Reimbursement & Personal AccidentApply locations Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id 24100240Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...
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Financial Crime Investigator
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bitget Full timeJob OverviewAt Bitget, we believe in the future of cryptocurrency and are committed to empowering the digital assets industry. We are seeking a Financial Crime Investigator to join our team and help us achieve this goal. As a key member of our compliance function, you will be responsible for conducting name screening, performing KYC and KYB reviews, and...
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Incident Investigation Professional
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Flash Malaysia Express Full timeAbout Our CompanyFlash Malaysia Express is committed to providing excellent customer service and ensuring the safe delivery of parcels.Job Description:We are seeking a Quality Control Executive to join our team. The successful candidate will be responsible for investigating incidents, analyzing data, and proposing corrective actions to prevent future...
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Investigations Case Lead
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full time**Company Overview**Standard Chartered is an international bank that has been making a positive difference for our clients, communities, and each other for over 170 years.**Job Summary**We're looking for a skilled professional to join our team as a Senior Compliance Specialist. As a key member of our Investigations Case Team, you will be responsible for...
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Executive, Claim Investigation
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeExecutive, Claim InvestigationApply locations: Kuala Lumpur (Takaful)Time type: Full timePosted on: Posted 4 Days AgoJob requisition id: 24110244Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our...
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Customer Promise Lead
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Assurance Malaysia Berhad Full timeAt Prudential Assurance Malaysia Berhad, we value diversity and promote an inclusive culture where every individual can thrive. Our company purpose is to be partners for every life and protectors for every future.Job DescriptionMain Responsibilities:Adhere to our claim workflow in relation to hospitalization claims procedure.Assess and provide justifiable...