Customer Promise Investigator

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

We are seeking a Customer Promise Investigator to join our team at Prudential Hong Kong Limited.

As a Customer Promise Investigator, you will be responsible for investigating and resolving customer complaints related to insurance claims.

Your key responsibilities will include:

  1. Investigating and resolving customer complaints related to insurance claims;
  2. Carrying out claims due diligence and investigation as per established claims standard operating procedures (SOP) and guidelines;
  3. Providing exceptional customer service during the complaint resolution process;

You will have the opportunity to work with a dedicated team to drive business results while ensuring compliance with local regulations and Group standards.

To succeed in this position, you will need excellent analytical and problem-solving skills, as well as the ability to work independently and collaboratively as part of a team.



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