Executive, Customer Promise

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

Executive, Customer Promise - Healthcare Claims

Executive, Customer Promise - Healthcare Claims

Apply locations Kuala Lumpur time type Full time posted on Posted Yesterday job requisition id 25020200

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

PRINCIPAL DUTIES & RESPONSIBILITIES:
  • Adhering to our claim workflow in relation to hospitalization claims procedure.
  • Assess and provide justifiable claims according to policy terms and conditions to our valued policy holders.
  • Approving claims within the department benchmark/turnaround time and authority limit.
  • Recommend for claim approval/repudiation.
  • Ensuring customers' enquiries from all sources of referrals are promptly attended to and resolved via appropriate communication modes.
  • To ensure and monitor claims processing benchmark and turnaround time.
  • To correspond on day-to-day operational functions of the department and coordinate with other departments.
  • To handle incoming enquiries from internal or external parties via emails, phone calls, and portal.
  • Updating and submission of reports as required by management within the agreed service standards.
  • Liaise with Prudential Malaysia's IT division to troubleshoot issues/cases encountered in day-to-day operations.
  • Continuously review and update/document the administrative rules and processes for effective and efficient operation of the section.
  • Continuously attend/involve with training for personal and career development.
  • Undertake projects/other work and duties allocated by Management, as and when required.
  • Ensuring that Financial Services Act (FSA), Bank Negara Malaysia, Anti-Money Laundering & Counter-Financing of Terrorism (AML/CFT) efforts, LIAM guidelines, and internal guidelines are strictly complied with as applicable.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time/fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

#J-18808-Ljbffr

  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    Company OverviewPrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.Job DescriptionAs an Executive, Customer Promise you will play a key role in ensuring that claims...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    Senior Manager, Customer Promise-Medical Reimbursement & Personal AccidentSenior Manager, Customer Promise-Medical Reimbursement & Personal AccidentPrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    About the RoleThis role involves working closely with internal stakeholders to ensure that claims are processed efficiently and effectively. The successful candidate will have excellent communication and interpersonal skills, as well as strong analytical and problem-solving abilities.ResponsibilitiesEnsure that all claims are processed in accordance with our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Page Executive Full time

    About the Job:This is an exciting opportunity to join Page Executive as a Regional Sales Operations Leader. As a member of our leadership team, you will be responsible for driving sales operations and enablement across Southeast Asia, working closely with senior leadership to develop and implement regional GTM focus and sales plans.Your Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Page Executive Full time

    About the Position:The Senior Director of Sales Operations and Enablement will play a critical role in driving sales growth and market share in Southeast Asia. This position requires a strong strategic mindset, excellent communication skills, and the ability to lead a high-performing regional team.Your Key Accountabilities:Develop and implement regional...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full time

    Job SummaryAqi Intl is seeking a skilled Customer Service Executive to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Special Ops Sdn. Bhd. Full time

    This job is about helping customers as a Customer Operations Executive. You might like this job because you get to make people happy, work with a team, and even earn bonuses for great performanceYour Role As A Customer Operations Executive:Build sound knowledge of our customers during interactions, to ensure personalised interactions and ultimately to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Executive Recruiters Full time

    Job OverviewWe are seeking a highly skilled Senior Project Manager to join our team at Executive Recruiters.This role will be responsible for managing the daily operations of construction projects, ensuring timely completion and adherence to quality standards.Key Responsibilities:Plan, monitor, and control daily works at project sites and teams.Implement...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cognite AS Full time

    About CogniteEmbark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms. In the realm of industrial digitalization, we stand at the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    As a Customer Service Executive at Prudential, you will be responsible for providing an efficient and high-quality telephone servicing facility to customers.Key Responsibilities:Deliver world-class customer service via telephoneProvide polite, professional, and accurate responsesManage customer expectations and display ownership for customer requestsYou will...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    At Prudential Hong Kong Limited, we are seeking a highly motivated and customer-focused Customer Service Executive to join our team.Job Description:The successful candidate will be responsible for providing world-class customer service via telephone, managing customer expectations, and displaying ownership for customer requests.Deliver exceptional customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Funding Societies | Modalku Group Full time

    ResponsibilitiesAs a Customer Relations Executive, you will be responsible for developing and maintaining strong relationships with customers, identifying and pursuing new business opportunities, and driving sales growth.The ideal candidate will have a passion for customer relations, excellent communication and interpersonal skills, and the ability to work...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    Zurich 56 Company Ltd is looking for a results-driven Customer Relationship Executive to join our team. In this role, you will be responsible for carrying out tasks such as reviewing assigned customer cases, prioritizing case loads, and interpreting established policies.You will have the opportunity to develop and maintain positive customer relationships,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Seven Star Full time

    Sales and Business Development OpportunitySeven Star is looking for a highly motivated Sales Executive to join our team. As a Sales Executive, you will be responsible for serving as the main point of contact for customer inquiries, building strong relationships with key clients, and providing tailored solutions to their needs.About the RoleWe require a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy Full time

    Join to apply for the Customer Service Executive role at Wealth Mastery AcademyJob SummaryThe Customer Service Executive plays a crucial role in delivering exceptional customer support and ensuring that customers have a positive experience with the company. This position involves responding to customer inquiries, troubleshooting issues, and helping resolve...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AirAsia Full time

    Customer Happiness Executive (Mandarin Speaker) - ContractCustomer Happiness Executive (Mandarin Speaker) - ContractApply locations Kuala Lumpur - RedQ time type Full time posted on Posted 30+ Days Ago job requisition id JR0025336Job DescriptionSummary:This role is to support resolution by providing quality, timely and effective customer support via various...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Halodata Group - Your Premier South East Asian Distributor Full time

    About the RoleThe ideal candidate will be responsible for developing long-term business relationships with our clients while ensuring growth in sales. They should ensure meeting customers' requests and needs by delivering customer service excellence in a timely manner and fulfilling all commitments promised.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    Job Description:The position of Customer Service Executive at Prudential is focused on providing high-quality telephone servicing to customers, meeting and exceeding their expectations.The key responsibilities include delivering world-class customer service via telephone, managing customer expectations, and liaising with appropriate departments to resolve...

  • Executive Assistant

    3 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Job RoleWe are looking for a highly skilled and motivated Executive Assistant - Customer Service to join our team in Kuala Lumpur. As an Executive Assistant - Customer Service, you will be responsible for supporting the customer service team, providing administrative assistance, and ensuring the smooth operation of branch activities. This is an excellent...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Unilever Full time

    Job OverviewWe are seeking an experienced Customer Business Development Executive to join our team at Unilever. The ideal candidate will be responsible for executing customer strategy and business plans, driving sales growth, and building strong relationships with key customers.Key Responsibilities:Develop and implement customer business plans in...