Executive Customer Promise Specialist

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time
Company Overview

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.

Job Description

As an Executive, Customer Promise you will play a key role in ensuring that claims are processed efficiently and effectively. This includes adhering to our claim workflow in relation to hospitalization claims procedure, assessing and providing justifiable claims according to policy terms and conditions, and approving claims within the department benchmark/turnaround time and authority limit.

Key Responsibilities
  • Ensure that all claims are processed in accordance with our policies and procedures.
  • Assess and provide justifiable claims according to policy terms and conditions.
  • Approve claims within the department benchmark/turnaround time and authority limit.
  • Recommend for claim approval/repudiation.
  • Ensure that customer enquiries are promptly attended to and resolved via appropriate communication modes.
Required Skills and Qualifications

You will have excellent communication and interpersonal skills, as well as strong analytical and problem-solving abilities. You will also have experience in healthcare claims processing and be familiar with our policies and procedures.

Benefits

We offer a competitive salary and benefits package, including opportunities for career development and growth.

Others

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that values diversity and inclusion.



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