Customer Operations Executive

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Special Ops Sdn. Bhd. Full time

This job is about helping customers as a Customer Operations Executive. You might like this job because you get to make people happy, work with a team, and even earn bonuses for great performance

Your Role As A Customer Operations Executive:

  • Build sound knowledge of our customers during interactions, to ensure personalised interactions and ultimately to establish a credible rapport.
  • Strive to leave the customer with a positive customer experience after every contact by being fast and responsive to their needs.
  • Communicate responses in a clear, concise, and professional manner with customers.
  • Deliver excellent customer service through touch-points such as calls, live chats, written correspondences, and customer service centres.
  • Engage customers together with your team, handle escalations and step in as needed.
  • Identify gaps in day-to-day operations and feedback to improve existing processes.
  • Empathise with and prioritize customer needs, cross-selling different services when needed.
  • Uphold company values and continuously aim to enhance the platform and overall customer experience while actively working towards achieving and exceeding assigned Key Performance Indicators (KPIs) to ensure the highest level of customer satisfaction.

Supplemental Pay:

You will be entitled to a monthly performance bonus of up to RM500, based on your performance.

Job Requirements

What are the requirements to apply?

  • Candidates with at least 1–2 years of work experience are preferred; however, fresh graduates are welcome to apply.
  • High level of initiative.
  • Self-motivated and independent learner who thrives in a collaborative environment.
  • Confident in executing inbound sales processes.
  • Comfortable with a rapidly changing working environment.
  • Upbeat, confident & high energy - you bring freshness, energy and passion into the team. Help create a working environment that is unique, spawns new ideas and is enjoyable for the other people involved.
  • Working proficiency in English.
  • Willing to do rotating shift-based schedule (covering weekends and public holidays).
#J-18808-Ljbffr

  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    About the OpportunityWe are seeking a highly experienced Global PPC Operations Manager to join our marketing team at BID Operations. As a key member of our operations team, you will be responsible for managing our global pay-per-click (PPC) operations, ensuring seamless execution and optimal campaign performance.ResponsibilitiesGlobal Campaign Management:...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    Job SummaryWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team at BID Operations in Kuala Lumpur, Malaysia. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels.Main ResponsibilitiesDeliver outstanding customer service to clients...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    Job Description:We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at BID Operations Kuala Lumpur City. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels including live chat, email, and telephone.Key Responsibilities:Deliver...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is a dynamic and forward-thinking company that offers an exciting opportunity for a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels, including live chat, email, and telephone.We are seeking a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    Operational Support RoleBID Operations is seeking an Operational Support Expert to join our team in Kuala Lumpur, Malaysia. As an Operational Support Expert, you will be responsible for providing operational support to our clients.Key ResponsibilitiesProvide operational support to clients via live chat, email, and telephone.Collaborate with internal teams to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    We are seeking a talented Customer Service Representative to join BID Operations' dynamic team. As a key member of our customer-facing unit, you will be responsible for delivering exceptional service to our clients through various communication channels.Key Responsibilities:Providing timely and effective responses to client inquiries via live chat, email,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia3 days ago Be among the first 25 applicantsThe role requires a high level of attention to detail and problem-solving skills. The individual will be expected to provide efficient and proactive support to ensure smooth operations, maintain communication with internal teams, and handle...

  • Marketing Team Lead

    4 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    About the PositionBID Operations is seeking a talented Marketing Team Lead to lead our performance media efforts. As a key member of our marketing team, you will be responsible for developing and executing multi-channel campaigns that drive business results.ResponsibilitiesPerformance Media Strategy: Develop and execute comprehensive performance media...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    About the JobBID Operations is seeking a Senior Campaign Manager to lead our campaign management efforts in Southeast Asia (SEA) and Europe. As a senior member of our marketing team, you will be responsible for developing and executing multi-channel campaigns that drive business results.ResponsibilitiesCampaign Planning: Develop and execute comprehensive...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    About the RoleWe are seeking a highly skilled Digital Performance Marketing Lead to join our team at BID Operations. As a key member of our marketing team, you will be responsible for leading our digital performance marketing efforts across Southeast Asia (SEA) and Europe.Key ResponsibilitiesPaid Media Management: Plan, execute, and optimize paid media...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is committed to delivering exceptional customer experiences through our customer service operations. As a Customer Service Representative, you will play a critical role in achieving this goal by providing top-notch service to our clients.Responsibilities:Delivering exceptional customer service to clients through various communication...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    About the Role:BID Operations is seeking a highly motivated Customer Service Representative to join our team in Kuala Lumpur City. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients across various communication channels.Responsibilities:Client Support: Deliver outstanding customer service to...

  • Senior Campaign

    4 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, MalaysiaSenior Campaign & Performance ManagerBID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia2 days ago Be among the first 25 applicantsKey ResponsibilitiesPaid Media & Campaign ManagementPlan, execute, and optimize PPC campaigns across Meta, Google Ads,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BTI Executive Search Full time

    BTI Executive Search is seeking an accomplished Executive Director of AI Initiatives to spearhead the development and implementation of AI initiatives across the Asia-Pacific region.About the OpportunityThis is a unique chance for a highly respected professional to shape the future of AI in our organization. As an Executive Director of AI Initiatives, you...

  • Senior Campaign

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaSenior Campaign & Performance Manager3 weeks ago Be among the first 25 applicantsPlan, execute, and optimize PPC campaigns across Meta, Google Ads, Spotify, Naver Ads, and other paid platformsImplement A/B testing frameworks to maximize ROAS and conversion ratesOwn the campaign tracking...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    About the Company:BID Operations is a dynamic company that operates in the IT Services and IT Consulting industry. We are seeking a highly motivated Client Relationship Manager to join our team in Kuala Lumpur City.Responsibilities:Client Acquisition: Identify new business opportunities and establish relationships with potential clients.Client Retention:...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BTI Executive Search Full time

    Customer Technology Advisor - Microsoft Azure (Presales)2 weeks ago Be among the first 25 applicantsProvides certified, technology-specific deep expertise in support of sales engagements.Works in tandem with the KD Consult Partner/AP and Account Management Partner on targeted opportunities and customers bringing their depth of technical/solution...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    About the RoleBID Operations is seeking a highly skilled Client Service Advocate to join our team in Kuala Lumpur, Malaysia. As a Client Service Advocate, you will be responsible for providing exceptional customer service to our clients.Key ResponsibilitiesProvide timely and effective support to clients via live chat, email, and telephone.Collaborate with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    Job Summary:We are seeking an experienced Support Desk Professional to join our team at BID Operations Kuala Lumpur City. The successful candidate will be responsible for providing exceptional customer service to our clients across various communication channels, including live chat, email, and telephone.Key Responsibilities:Client Engagement: Engage with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, MalaysiaWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels including live chat, email, and...