Customer Promise Lead

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

As a Customer Promise Lead, you will be responsible for planning, leading, organizing, executing and driving system enhancements to support Claims Customer Journey.

Key responsibilities include:

  • Providing speed, consistency, and transparency of claims decision
  • Enhancing customer experience through delivery of solution that provide strong controls on Fraud, Waste, and Abuse
  • Meeting or exceeding KPI targets and Smart Decision rates

You will collaborate with stakeholders to drive discussion around work process optimization and plan implementation of claim's initiatives end to end.

The successful candidate will demonstrate strong analytical and problem-solving skills, with the ability to manage multiple projects simultaneously and communicate effectively with technical teams.

We pledge to make Prudential a place where you can Connect, Grow and Succeed.



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