Executive, Customer Promise Specialist
4 days ago
We are seeking a skilled Claims Officer to join our team at Prudential Hong Kong Limited.
The ideal candidate will have a strong understanding of claims procedures and be able to work effectively in a fast-paced environment. Key responsibilities include adhering to the claims workflow, assessing and providing justifiable claims, and ensuring timely responses to enquiries and complaints.
Key Responsibilities- Claims Workflow Management: Adhere to the claims workflow in relation to Accident and Hospitalization claims procedure.
- Claim Assessment: Assess and provide justifiable claims according to policy terms and conditions, within the department benchmark, turnaround time and authority limit.
- Enquiry and Complaint Handling: Ensure claims appeal, referral or complaint from any parties are attended to and respond within the benchmark set by the department.
- Claims Monitoring: Ensure and monitor claims processing to be within the department benchmark and turnaround time.
- Casework Follow-up: Closely follow up on outstanding cases.
- Strong Claims Knowledge: Strong understanding of claims procedures and policies.
- Effective Communication: Ability to communicate effectively with internal staff, branch staff, agents, policyholders/claimants and other insurance companies.
- Organizational Skills: Ability to prioritize tasks and manage multiple projects simultaneously.
- Adaptability: Willingness to adapt to changing priorities and deadlines.
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Executive, Customer Promise
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