Sales Administrator

6 months ago


Setia Alam, Malaysia AU Goldtech Sdn Bhd Full time

Job Title: Sales Administrator

Location: Setia Alam, Shah Alam

**Job Summary**:
The Sales Administrator is responsible for providing administrative and sales support to the sales team and ensuring smooth operations within the sales department. This role involves handling customer inquiries, processing sales orders, maintaining accurate records, and coordinating with other departments to fulfill customer requirements.

**Key Responsibilities**:

- **Customer Service**:_
- Provide detailed product information and recommendations.
- Assist customers with order placement, tracking, and after-sales support.
- **Sales Support**:_
- Process sales orders accurately and efficiently.
- Prepare and send invoices, quotations, and sales contracts.
- Update e-commerce platforms setting periodically.
- Check Stock availability and ensure products in stock across the e-commerce platforms.
- **Administrative Tasks**:_
- Maintain accurate customer records in the CRM system.
- Manage sales-related documentation and correspondence.
- Schedule and coordinate meetings, appointments, and travel arrangements for the sales team.
- Assist in organizing sales events and promotions.
- **Inventory Management**:_
- Monitor and update inventory levels.
- Coordinate with the inventory department for stock replenishment.
- Handle returns and exchanges as per company policies.

**Qualifications**:

- **Education**_:

- Diploma/ Bachelor’s degree in Business Administration, Marketing, or a related field.
- **Experience**_:_
- Minimum of 1 years of experience in a sales support or administrative role, preferably in the jewelry industry.
- Experience with e-commerce platforms (Shopee, Lazada, TikTok, etc), CRM software and inventory management systems.
- **Requirements**_:_
- Excellent communication and interpersonal skills in English
- Strong organizational and multitasking abilities.
- Attention to detail and high level of accuracy.
- Proficiency in reading, writing, and speaking English; proficiency in Mandarin is a plus.
- Ability to work independently and as part of a team.
- **Working Conditions**:_
- Full-time position with standard office hours.
- Occasional weekend or evening work may be required for special events or peak seasons.
- Office-based role with some travel to meet clients or attend events.
- Positive and collaborative working environment.
- Opportunities for professional development and career advancement.

**Application Process**:

*This job description is intended to provide a general overview of the requirements and duties of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. The company reserves the right to modify the job description at any time based on business needs.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM2,500.00 per month

Application Question(s):

- What experience do you have with e-commerce platforms like Shopee, Lazada, and TikTok?
- Can you describe a time when you identified a process improvement in your previous role? What was the outcome?
- If a customer requested a product recommendation but you were unsure which product would be best, what would you do?
- What is your interest or other thing you do other than work?


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