Field Visit Officer

7 months ago

Kuala Lumpur, Malaysia Collectius CMS (M) Sdn Bhd Full time

**About Collectius**

Collectius is one of South East Asia’s leading Fintech company in the debt management industry, with operations in Indonesia, Philippines, Singapore, Malaysia, Thailand, Vietnam and India. We are using technology and empathy to create the best customer experience and operational excellence to support our 5,5 million customers in becoming debt free.

Together with IFC (a member of the World Bank Group and minority shareholder in Collectius), Collectius is actively working on improving industry practices and promoting best resolution practices. As an example, Collectius has implemented a company policy that replaced the word 'debtor' - a term that has been traditionally perceived to be negative - with 'customer’.

Currently Collectius manages 7 billion USD outstanding debt from 100+ clients across banking and financial institutions. To support our hyper
- growth ambitions, we are looking for high-performers who want to grow the business with us

**Overview**

We are looking for a reliable and hardworking Field Visit Officer who will be responsible for evaluating current programs, using insights obtained to steer and supervise the deployment of new programs. This position will be required to construct evaluative frameworks, liaise with stakeholders on the ground, and devise data-driven undertakings that fully align with our stated aims. This position engages in iterative endeavor with precision to promote beneficence.

**Duties**:

- Inspect customers’ address accordingly.
- Confer with Unit Heads and Business Operations Team to evaluate visitation.
- Update Unit Heads on successful visitation.
- Collect information where possible, for subsequent inspection.
- Input data into suitable software and arrange this to facilitate analysis.
- Extract and report on data-driven conclusions for each salient undertaking.
- Execute efficient and effective field visit procedures.
- Perform other relevant duties as required.

**Requirements**:

- SPM/Diploma holder from relevant field.
- Completion of a formal, industry-specific training program.
- Demonstrable experience as a field officer.
- Proficient in relevant data storage and analysis software.
- Strong communication skills (i.e., negotiation skills, relationship-building abilities).

**Job Types**: Full-time, Contract

**Salary**: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

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