Customer Service Executive
1 day ago
Very strong verbal and written communication skills in Thai & English. Any other languages are a plus.
- 1 years’ experience from a similar customer support environment within the Forex and CFD trading industry is necessary.
- High attention to detail.
- A genuine desire to always deliver the best service possible to both external and internal clients in a timely manner.
- Good knowledge of how the financial/investment markets work.
- The ability to work with a fast-paced, agile team and balance multiple tasks at once.
- The ability to adapt easily to an ever-changing regulatory environment.
- The ability to do shift work.
- Eagerness to advance your career beyond the Customer Support department.
- Provide the highest level of quality customer service, both internally and externally.
- Escalate and liaise with other departments for issues such as payment and security related issues.
- Ensure that all tasks and client-generated tickets are followed up and dealt with promptly in accordance with the company’s service standards.
- Learn all about the Company and its products, how our Systems communicate with each other, any other information that can take you to the next level within the company.
**Description**
We are seeking an individual to fit the role of a Senior Customer Support Executive to join our team. The role entails working closely with our other Customer Service Agents & Back Office team.
The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront of the company operations, the Agent will be responsible for maintaining and developing high standards of service. All aspects of the role will be customer-centric and to offer the best customer service in the industry. It is a must to be focused on what will give the customer the best possible experience from the site and world-class customer service in a competitive world.
Responsibility/Activity:
- **Responsibility/Activity**:
- Provide the highest level of quality customer service, both internally and externally.
- Escalate and liaise with other departments for issues such as payment and security related issues.
- Ensure that all tasks and client-generated tickets are followed up and dealt with promptly in accordance with the company’s service standards.
Learn all about the Company and its products, how our Systems communicate with each other, any other information that can take you to the next level within the company.
**Requirements**:
- Very strong verbal and written communication skills in Thai & English. Any other languages are a plus.
- 1 years’ experience from a similar customer support environment within the **Forex and CFD trading industry is necessary**.
- High attention to detail.
- A genuine desire to always deliver the best service possible to both external and internal clients in a timely manner.
- Good knowledge of how the financial/investment markets work.
- The ability to work with a fast-paced, agile team and balance multiple tasks at once.
- The ability to adapt easily to an ever-changing regulatory environment.
- The ability to do shift work.
Eagerness to advance your career beyond the Customer Support department.
**Salary**: RM4,000.00 - RM6,000.00 per month
Schedule:
- Rotational shift
- Weekend jobs
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Thai (required)
- English (required)
-
Customer Success Specialist
7 days ago
Kuala Lumpur, Malaysia Customer Connect Malaysia Full timeAt CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...
-
Customer Service Specialist
1 day ago
Kuala Lumpur, Malaysia CEMPAKA Service sdn bhd Full timeGood communication with customers through understanding their requirements and needs - Answering the telephone and manage customers inquiries **Requirements**: - Minimum SPM and above - Good interpersonal and communication skills. **Job Types**: Full-time, Permanent **Salary**: RM3,800.00 - RM5,800.00 per month Schedule: - Monday to...
-
Customer Service Executive
19 hours ago
Kuala Lumpur, Malaysia DHL Full timeWe are currently seeking a **Customer Service Executive **to join DHL eCommerce Solutions Malaysia! The **Customer Service Executive **will be responsible to deliver the full spectrum of DHL eCommerce Customer Service by providing professional, responsive and reliable service to our customers; contacting us through the various interaction channels....
-
Telemarketing Manager
4 days ago
Kuala Lumpur, Malaysia PROACTIVE CUSTOMER SOLUTIONS Full time**Duties/Responsibilities**: - Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team. - Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices. - Measures team performance; communicates goals and quotas to team; encourages and motivates...
-
Customer Service Executive
7 days ago
Kuala Lumpur, Malaysia Dytan Health On-line Full time**Responsibilities**: - Job Description**Responsibilities**: - Coordinate appointments for medical examinations and dispatch of timely reports to corporate clients. - Coordinating workflow and ensuring all customer support functions are completed within the service turnaround time. - Handle customer inquiries and resolve problems. - Assist in overall...
-
Customer Service Executive
1 day ago
Kuala Lumpur, Malaysia Dytan Health On-Line Full time**Responsibilities** - Handle inbound & outbound calls - Coordinate appointments for medical examinations and dispatch of timely reports to corporate clients. - Coordinating workflow and ensuring all customer support functions are completed within the service turnaround time. - Handle customer inquiries and resolve problems. - Assist in overall...
-
Customer Service Executive
19 hours ago
Kuala Lumpur, Malaysia Dytan Health On-Line Full time**Responsibilities** - Handle inbound & outbound calls - Coordinate appointments for medical examinations and dispatch of timely reports to corporate clients. - Coordinating workflow and ensuring all customer support functions are completed within the service turnaround time. - Handle customer inquiries and resolve problems. - Assist in overall...
-
Customer Service Agent
7 days ago
Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time**Position **: Customer Service Agent **Working Hours **: Monday - Sunday / 8.30am - 5.30pm (2 days off rotational) **Working Location **: TTDI Damansara / Bangsar **Contract Duration **: **1 year employment contract** **Basic Salary**: RM1,700 - RM1,900 + Commission - Normal speaker **Job Description**: - Inbound call / answer Inquiry /...
-
Telemarketing Executive
4 days ago
Kuala Lumpur, Malaysia PROACTIVE CUSTOMER SOLUTIONS Full timeJOB RESPONSIBILITIES - Cold Call client using a given phone directory and explain important information to clients and present their benefits - Answer incoming calls from prospective customers - Ask pertinent questions to understand the customer's requirements - Invite customer for FOC health check at our "One Hub Health Screening Center" - Deal with...
-
Telemarketing Executive
19 hours ago
Kuala Lumpur, Malaysia PROACTIVE CUSTOMER SOLUTIONS Full time**Offer description**: $ 3,000.00 (monthly) Other type of contract Full Time JOB RESPONSIBILITIES - Cold Call client using a given phone directory and explain important information to clients and present their benefits - Answer incoming calls from prospective customers - Ask pertinent questions to understand the customer's requirements - Invite customer for...
-
Customer Service Executive
6 days ago
Kuala Lumpur, Malaysia GMAT SDN BHD Full time**Full Job Description** **Customer Service Executive** - Manage large amounts of inbound and outbound calls in a timely manner - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Keep records of all conversations in our call center database in a comprehensible way - Identifying customer needs...
-
Executive, Customer Service
4 days ago
Kuala Lumpur, Malaysia Mayflower Holidays Full time**_Position Summary_** To represent Mayflower in a professional manner to service all client enquiries and operational requests and in a timely fashion. CS Executives are responsible to create a good & lasting impression to clients based on their interactions with CS team member. **_Major Responsibilities_** - Maintain and develop meaningful relationships...
-
Customer Service Admin Executive
1 day ago
Kuala Lumpur, Malaysia Dytan Health On-Line Full time**Responsibilities** - Make sure that all Medical, APS & QS medical reports are completed and QC before sending to insurance company. - Handle inbound and outbound calls. - Coordinating workflow and ensuring all customer support functions are completed within the service turnaround time. - Assist in overall administrative duties. **Requirements**: -...
-
Customer Service Sales Executive
6 days ago
Kuala Lumpur, Malaysia RedRadar International (Recruitment Agency) Full time**Position**: Customer Service Cum Sales Executive **Salary**: RM 2,000 - RM 2,500 + lunch provided + RM250 medical per year **Working Hours**: 8:30 AM - 5:30 PM **Working Days**: Monday - Friday **Location**:Taman Ampang Hilir, Kuala Lumpur **Job Description**: - Manage customer relations - Manage customer complaints - Manage customer inquiries - Manage...
-
Customer Service
5 days ago
Kuala Lumpur, Malaysia RedRadar International (Recruitment Agency) Full time**Position**:Customer Service Cum Sales Executive **Salary**: RM 2,000 - RM 2,500 + lunch provided + RM250 medical per year **Working Hours**: 8:30 AM - 5:30 PM **Working Days**: Monday - Friday **Location**: Ampang Hilir, 55100 Kuala Lumpur **Job Description**: - Manage customer relations - Manage customer complaints - Manage customer inquiries - Manage...
-
Legal Executive
6 days ago
Kuala Lumpur, Malaysia Legal Executive Full timeLegal Executive iPay88 Holding Sdn Bhd Job Description **Get to know the role and the day-to-day activities**: - Coordinate and manage business and commercial law / legal related projects. - Assist in the drafting, analyzing, preparing and reviewing relevant commercial agreements / contracts. - Prepare business proposals and project write-ups based on the...
-
Business Development Executive
20 hours ago
Kuala Lumpur, Malaysia Richdale International Executive Search Full time**Business Development Executive** We are looking for Business Development Executive for Corporates to sign up accounts in our newly founded platform for internship/job opportunities. This opportunity will be open for someone fresh in the business who is motivated to break down doors to get the brand known, and acquire new sign-ups with your awesome people...
-
Customer Service
6 days ago
Kuala Lumpur, Malaysia Scicom International Full time**The Position** We are looking for an enthusiastic Customer Service (Telesales) Executive for aesthetic clinic to contribute in generating sales/appointments for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. The goal is to help the company grow by bringing in customers and...
-
Chinese Speaking
7 days ago
Kuala Lumpur, Malaysia FAR EAST FLORA.COM SDN BHD Full timeRole : Chinese Speaking - Customer Service Executive Location : KL office We are looking for a highly motivated, positive-minded **Mandarin / Cantonese Speaking - Customer Service Executive **to be based at our Kuala Lumpur office. He or she will be assisting in the customer service operations of our KL and Hong Kong’s website and...
-
Online Custome Service Executive
6 days ago
Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time_**CALLING ALL FRESH SCHOOL LEAVERS(SPM) OR FRESH GRADS WANTING TO KICK START YOUR CAREER.**_ **Opportunity to work for a renowned BPO company as an Online customer service executive.** **Job Scope**: - Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with...