Assistant Officer

3 weeks ago


Kuala Lumpur, Malaysia Standard Chartered Full time

**Job***: Operations

**Primary Location***: Asia-Malaysia-Kuala Lumpur

**Schedule***: Full-time

**Employee Status***: Fixed Term

**Posting Date***: 03/Aug/2023, 9:21:34 PM

**Unposting Date***: Ongoing

**Role Responsibilities**

To assist in directing and leading the Cash Team Operation (Payments) to achieve excellent service quality by meeting/exceeding service standards and achieving zero defect outward payments for the Bank through maintaining a motivated team, effectively managing the systems and processes within statutory guidelines & operational risk policy.

**RESPONSIBILITIES**

**Strategy**
- Organise and lead the team to ensure all core work and operations are prioritized and completed without backlog to ensure services quality and elimination of frauds & losses.
- Enforce control mechanisms to ensure operations are in compliance with statutory guidelines and within Group Operations Risks.
- Manage and control the accuracy of accounting procedures.
- Review and implement effective systems and processes to enhance productivity.
- Support, manage and implement new collection related products introduced by Cash Sales.
- Ensure service performance standards are consistently met and reviewed.
- Instill service quality awarenesss and encourage continuous improvement in processes to meet customers’ demand.
- Assist in managing operations cost through reduction in unit costs without impacting services standards.
- Key responsibilities cover SCBMB and its subsidiaries and associated companies, including SCSB.
- Ensure compliance with Regulators (PayNet & BNM).

**Business**
- Work with and provide support to Product Manager & Sales groups to implement and develop new or enhance existing capabilities to ensure that new products requiring Account Services are met in a timely and efficient manner.

**Processes**
- Monitor and authorise transactions in all relevant queues in timely manner.
- Ensure that all STS and dividend payments are processed on payment date and all instructions executed as per instruction given.
- Ensure weekly /quarterly stock is performed for CO/Draft Stock
- Bulk or Float.
- Assist in ensuring appropriate internal controls and procedures for money laundering prevention are in place and functioning as intended. Where appropriate, assist in the investigation of financial crime risks.
- Ensure compliance with the Group’s standards and regulatory requirements pertaining to Money Laundering and KYC.
- Be conversant with the Money Laundering Prevention - Know Your customer (KYC) requirements. Provide support to subordinates involved in projects or day-to-day operations of anti-money laundering activities. Undertake actions to ensure compliance with the Group’s standards and regulatory requirements pertaining to Money Laundering, KYC and report suspicions.
- Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operations procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
- Participate in and/or support the Bank’s effort in combating money-laundering activities.
- Ensure compliance with PayNet Operating Procedures.

**People & Talent**
- Develop and motivate staff through team building and regular meetings and ensuring all staff are multi-skilled through job training, rotation and performance review.
- Provide training and coaching to staff on workflow and processes.

**Risk Management**
- Work with UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management.
- Undertake timely periodic business monitoring (self-assessment) activities within the business unit and escalate findings and/or breaches to Head CMS and UORM, when they occur.
- Timely update of monitoring conducted in ORMA Optial (if required).
- Ensure risks and issues identified are resolved in an appropriate and timely manner.
- Assist in the implementation of OR framework or other relevant OR initiatives.

***

**Governance**
- Monitor the provision account services by internal and external parties to ensure service standards are met by implementing a proper performance monitoring and tracking system.
- Manage external service providers including courier companies; Ascertain, CFM & KLACH, and etc.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve ri


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