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L3 Technical Support- Korean Speaker

1 month ago

Cyberjaya, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

**Responsibilities**:

- Take ownership of incoming help requests from end users and document all pertinent customer information.
- Hands-on experience working with ticketing tools and SLA governed environment
- Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel. Record, track, and document the problem-solving process all the way through to the final resolution
- Use logical reasoning to analyze a situation and make use of available debug utilities
- Identify and learn old and new software features supported by the organization
- Hands-on experience working with fixes at the product level, including installing and upgrading software
- Test fixes and BETA versions of the software to ensure reported problem(s) have been adequately resolved
- Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits
- Develop FAQ and Knowledge Base articles to aid in problem resolution
- The engineer should be flexible to work in any shift as required by the business in the future.

**Requirements**:

- 5-9 Years Exp (Technical Support ONLY)
- Bachelor’s or Post Graduation degree in Information Technology, Computer Science or equivalent

**Job Types**: Full-time, Permanent

**Salary**: RM10,000.00 - RM14,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Technical Support: 5 years (preferred)

**Language**:

- Korean (preferred)

Ability to Commute:

- Cyberjaya (preferred)