After-sales Manager/director

2 weeks ago


Subang Jaya, Malaysia Wuerth (Malaysia) Sdn Bhd Full time

**The After-Sales Director is a key member of the management team, responsible for overseeing the entire after-sales service for a company's products and services. A company's reputation can be determined by the quality and level of service they receive from their After-Sales Department. The roles and missions of an After-Sales Director are very varied and include**:
Ensuring customer satisfaction through after-sales service.

Developing strategies to improve the processes and level of service provided by the after-sales service department.

Supervising and managing after-sales service staff and ensuring that quality and service standards are met.

Monitor and analyse customer feedback trends to identify and resolve frequent problems.

Manage stocks and inventories of spare parts and products.

Develop and implement quality and control processes to ensure that the after-sales service operates effectively.

Negotiate contracts with service and product suppliers to ensure a good level of customer service.

Writing and updating procedures and instructions for the management and use of products and services.

Designing procedures and documents to encourage problem solving and customer satisfaction

Require excellent communication skills, proficiency in English, bonus points for Mandarin proficiency.

**Salary**: RM6,000.00 - RM8,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Opportunities for promotion

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- after sales services: 2 years (preferred)

**Language**:

- English chinese Malay (preferred)

Willingness to travel:

- 25% (preferred)



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