![Brandt International Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Now Hiring:customer Service Officers- Digital
3 weeks ago
**Customer Service Officers - Call Center - Inbound Calls, Digital Banking**
**Working Location - CP Tower Section 16, Petaling Jaya, close to train station**
**Working hours - 24-7 rotation shifts
- Monday - Sunday, 5 working days & 2 off days**
**7am
- 4pm, 9am
- 6pm, 2pm
- 11pm, 10.30pm - 7.30am**
**Basic Salary - From 2,400- RM 3,000**
**Mandarin Language Allowance
- RM500 (spoken only)**
**Shift monthly allowance - up to RM 300**
**KPI monthly allowance - RM400- RM600 or quarterly RM 1,200.00 to RM1,800.00** **(Min to Max)**
**- Provide accurate information and resolve customer issues related to digital banking products and services.**
**- Maintain a high level of product knowledge to effectively support customer needs.**
**- Ensure timely and accurate documentation of all customer interactions in the company's CRM system.**
**- Meet the Key Performance Indicators (KPIs) monthly.**
**- Collaborate with cross-functional teams to improve processes and customer experience.**
**- Demonstrate empathy and understanding when dealing with customers.**
**- Assist customers with online banking, mobile banking, and other digital banking-related inquiries.**
**Job Requirement**:
**- Possess a Diploma or Degree in a related field.**
**- Minimum of 1-2 years of customer service experience in a contact center environment specializing in online banking, e-wallet, or e-commerce payment gateway solutions.**
**- Minimum of 1 year of experience in the financial services industry is encouraged to apply.**
**- Excellent verbal and written communication skills in English are mandatory.**
**- Strong interpersonal skills and the ability to build rapport with customers.**
**- Proficient in Microsoft Office and experienced in working with CRM systems.**
**- Familiarity with digital banking products and services.**
**- Ability to work flexible hours, including weekends (24/7).**
Pay: RM2,400.00 - RM3,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Application Question(s):
- When are you able to start work?
- What Are Your Salary Expectations?
Application Deadline: 06/10/2024
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