Delivery Project Executive

4 months ago


Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

Role: Delivery Project Executive - Operations
- Location: Bangkok, Thailand
- Budget: 120K-150K THB
- Open for - 1 Local & 1 Expat (Malaysia, Vietnam, Indonesia, Japan, etc.)
- The Role:
We are looking for a seasoned Operations professional for Thailand. The identified resource is expected to manage the delivery & operations for a Travel & Transport client. This individual will lead client engagement and will be fully responsible for delivering to client SLAs. He / She will proactively engage / work with all support functions - Hiring, Training, Quality (transactional & process improvement) HR, Finance for success of the account. He is responsible for Employee Engagement, Retention, mapping career paths, employee development and create a culture of ownership amongst staff. He / She will be responsible for financial performance of the account.
- Key Responsibilities:

- Service Delivery - achieving all key contractual SLAs
- Day to day Client management
- Lead all client and internal calls for the process, single point of contact
- Direct WFM, Training and other shared services for optimum functioning of account
- Single point of contact for all financial decisions regarding the account
- Manage attrition and career planning of all employees within span of control
- Grow account strategically to increase top line for the organization
- Manage and improve profitability of the account
- Ensures continuous improvement in service delivery through Process Improvement Initiatives
- Desired Skills:

- Vast experience (hands on) in contact center / outsourcing space
- Knowledge of leading delivery with Voice business services is mandate
- Ability to monitor efficiency parameters (seat utilization / shrinkage / attendance management / retention etc)
- Ability to work under pressure and adapt & drive the team to meet constant changing dynamics
- Ability to manage client expectations and drive high e-Sat / VOC
- Strong financial management acumen. Understanding of P&L
- Strong understanding of contracts and key BPO dynamics governing them
- Strong customer service orientation and client management skills
- Robust experience of driving key customer metrics like NPS/ CSAT
- Fundamentally a strong people manager. Should be able to guide a team to success

**Job Types**: Full-time, Permanent

**Salary**: RM16,000.00 - RM19,000.00 per month

Application Question(s):

- How many years of experience as Delivery Project Executive - Operations?
- Have you managed/managing 300-400+ FTE’s/Headcounts?
- Do you experience experience in Operations at least minimum 10-15 years?
- Location is Bangkok Thailand, are you willing to relocate?
- How many years of experience in a BPO company?

**Education**:

- Bachelor's (required)



  • Kuala Lumpur, Malaysia YTL-Sea Digital Bank Project Full time

    **Job Description**: Our Technology team is the backbone of our business. We pride ourselves in assisting the digital bank develop a competitive advantage through innovative initiatives, effective and efficient use of data and deploying digital technology solutions that help achieve both the bank’s strategic goals and meet operational requirements. The...


  • Kuala Lumpur, Malaysia Stampede Solution Full time

    To ensure clients' need are satisfied by constructing partnerships between the company, clients, vendors and subcontractor organizations. **Key Accountabilities** - Gain an awareness of the necessary level of financial control for projects; learning how to budget, forecast, invoice and maintain tight management of ongoing project budgets. - Gain a good...


  • Kuala Lumpur, Malaysia Stampede Solution Full time

    To ensure clients' need are satisfied by constructing partnerships between the company, clients, vendors and subcontractor organizations. **Key Accountabilities** - Gain an awareness of the necessary level of financial control for projects; learning how to budget, forecast, invoice and maintain tight management of ongoing project budgets. - Gain a good...


  • Kuala Lumpur, Malaysia Stampede Solution Full time

    To ensure clients' need are satisfied by constructing partnerships between the company, clients, vendors and subcontractor organizations. **Key Accountabilities** - Gain an awareness of the necessary level of financial control for projects; learning how to budget, forecast, invoice and maintain tight management of ongoing project budgets. - Gain a good...


  • Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity We are looking for an** O2C Associate **to join our growing team in Finance based in our shared service centre in our KL office, located in Southgate Commercial Centre! **Responsibilities**: - Issue the invoice to the customer/vendor timely. Report and Resolve Payment Issues - This is a task that can require conflict resolution...


  • Kuala Lumpur, Malaysia Maxis Full time

    Are you ready to get ahead in your career? - We want to empower you turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To...


  • Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity **ROLE POSITIONING AND OBJECTIVES** foodpanda Malaysia Sdn Bhd is looking for Lead Generation Executives to provide sales and marketing support in building a pipeline of leads to meet business plans and company objectives. Responsible for converting leads through an online lead generation tool, qualifying them, and cleaning up the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    Job DescriptionHead of Project DeliveryWe are seeking a highly skilled and experienced professional to join our team as Head of Project Delivery. This is a key role that requires strong leadership and project management skills to oversee the delivery of projects across various regions.Key ResponsibilitiesProject Management OversightThe Head of Delivery will...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    Head of Project DeliveryAt TIME's group, we're seeking a seasoned professional to lead our project delivery efforts as Head of Project Delivery. This role requires a strategic thinker with a proven track record in project management, client relationship building, and team leadership.Key Responsibilities:Project Management Oversight: Ensure projects are...

  • Executive, Commercial

    4 months ago


    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity **ROLE POSITIONING AND OBJECTIVES**: We are looking for Executive, Commercial who are persuasive and demonstrate selling, communication and closing skills. The Commercial Executive is responsible for the process of calling, pitching, closing and servicing existing partners.. **WHAT YOU WILL OWN**: Tasked with the care of a portfolio...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Reading Full time

    Job Title: Delivery EngineerWe are seeking a skilled Delivery Engineer to join our team at Whale Cloud Technology Co., Ltd.Job Summary:The successful candidate will be responsible for the delivery of telecommunication software projects, providing technical support and ensuring the successful execution of testing phases.Key Responsibilities:Deliver...

  • Project Manager

    3 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia MAXIS Malaysia Full time

    About the RoleWe are seeking a highly skilled and experienced Project Manager to join our team at Maxis Malaysia. As a Project Manager - Delivery, you will be responsible for planning, managing, and tracking project milestones to achieve desired business outcomes.Key ResponsibilitiesProject Planning and Tracking: Develop and implement project plans, manage...

  • Executive, Content

    3 months ago


    Kuala Lumpur, Malaysia Delivery Hero Full time

    **Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...

  • Executive, Content

    4 months ago


    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity **ROLE POSITIONING AND OBJECTIVES**: As a Content Editorial agent, we are responsible for creating and updating our vendor’s menu according to their actual menu while ensuring that the quality we are reflecting in our foodpanda frontend is at par with the company’s standard. We are also responsible for working on the request...


  • Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer and rider experience through providing feedback on SOP, Process and agent behavior - To...


  • Kuala Lumpur, Malaysia Delivery Hero Full time

    **Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...


  • Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer experience through providing feedback on SOP, Process and agent behavior 2. To maintain...


  • Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity **About foodpanda’s Fintech Team** foodpanda’s fintech team’s mission is to unlock value by generating revenue beyond today’s payment foundation. At our core, we are the team executing multi-pronged strategies to optimize the performance of payments acceptance to provide the best end-user payment experience - be it via card or...

  • Delivery Coordinator

    4 months ago


    Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** Our partner is an Australia-based leading communications and Telecom software company, listed on the Australian Stock Exchange since 2006 is looking for a Delivery Coordinator / Project Coordinator that you'll provide vital support in three areas: administration, organization, and operations. This role is essential for hitting project...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Quicktron Robotics Full time

    Job Description: Responsible for implementing the company's delivery strategy, leading the project delivery team to achieve high-quality and efficient delivery of projects at all levels in the region. In charge of supervision and management, as well as the coordination of resources allocation during project execution; oversee overall project delivery, track...