Business Intelligence Analyst

5 months ago

Kuala Lumpur, Malaysia growthfn Full time

Business Intelligence Analyst | Teleperformance

**a. Language: Trilingual (Mandarin, Bahasa Melayu, English)**

**b. Specialization: MS Excel and Power BI**

**c. Target Onboarding Date: ASAP**

**d. Salary Range: 3,500 - 4,500**

**e. Location: Georgetown, Penang**

**f. Type: Full-time**

**g. Shift: Regular shift and/or 24/7**

Key Responsibilities
- Communicate with internal colleagues to understand the needs of departments and the organization
- Work with external stakeholders to understand and investigate feedback into the service/function/product
- provided.
- Use data modelling practices to analyse your findings and create suggestions for strategic and operational
- improvements and changes.
- Identify the processes and information technology required to introduce your recommendations.
- Communicate the benefits of your recommendations across departments and help to address any uncertainty
- and concern.
- Produce written documentation to support your work, report on your findings and to present to stakeholders
- when necessary.
- Support the staff and teams in making the recommended changes, including helping to resolve any issues.
- Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.

**Requirements**:

- Degree in Discipline or equivalent diploma
- Working experience with Power BI
- Excellent analytical skills and an informed, evidence-based approach
- Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes
- acting as a translator between parties.
- Working experience in KPI monitoring
- Working experience in contact centre sector is desirable.
- Ability to work under pressure on multiple projects within your project timeframes.
- Passion for creating solutions with a positive attitude to change.
- Strong interest in business and business development
- Good understanding of information technology
- Good verbal and written communication skills.
- Analytical skills in order to perform standard reports with mínimal variance.
- Experienced in database query languages.
- Expertise on Power BI

**Job Types**: Full-time, Permanent

Pay: RM3,842.38 - RM5,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)

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