Team Lead, Customer Service

Essential Functions/Core Responsibilities - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer - Listen attentively to customer needs and concerns; demonstrate...

Hasbul Brothers is a Training & Consulting Company based in Cyberjaya, Selangor since 2011. This year, we want to guide over 5,000 entrepreneurs and we need you to help us stand out from the crowd. Hence, we are looking for a highly energetic **internship student**. We need someone who has a high passion for learning, is highly creative, and is committed to...

**We are looking for a Video Customer Service **Analyst** to join us!** **Location**:Cyberjaya, Malaysia **Salary**:Competitive Base + Shift Allowance + Benefits **Job Type**:Permanent, Full-time **Hours**: 40h per week on a Rotational Shift Pattern covering Mornings, Afternoons, Evenings and Weekends Nasstar is a managed service specialist. We deliver...

Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Chat Representative for our travel company. You will be responsible for providing exceptional customer service and assistance to our Japanese-speaking customers via chat, ensuring their travel experience is smooth and enjoyable. As a native...

Job Description: We are seeking a highly motivated and experienced Customer Service Chat Representative who is a native Chinese speaker to join our exciting travel company. As a Customer Service Chat Representative, you will be responsible for providing excellent customer service to both Chinese-speaking and English-speaking customers through chat support....

**Responsibilities**: - Provides meaning-for-meaning interpreting. - Follows interpreter protocols as per training, policies, and procedures. - Follows all policies and procedures related to information confidentiality and interpreter ethics. - Attends all required training. - Maintains confidentiality as policies. - Uses standard office equipment such as...

**Vacancy**: *Native Korean - Customer Service* **Location**: Cyber Jaya, Malaysia. **Salary Max**:RM10,000 **Process**:Travel Account (Aviation) **Language**: Korean + English **Headcounts**:10 **Joining Date**:August 14th **Work hour**: Normal Working hour. Bachelor 's degree required **Role & Responsibilities**: - Take call and provide accurate...

The SIM position is a post sales service delivery function focused on gathering, analyzing, and validating customer requirements, determining proper configurations and working with customers in understanding the service. It is a technical project management type function that also involves the ordering/tracking/installing/testing of the customer’s premise...

As a leading provider of travel services, we are committed to creating unforgettable travel experiences for our clients. Our team is composed of passionate individuals who share a love for exploring the world and providing exceptional customer support. As a Travel Customer Services Representative (Mandarin Speaking), you will be the voice of our agency,...

About the Company About the Role In this position, you will work in a dynamic atmosphere where you would be required to multitask, make time critical decisions, achieve targets before deadline. You need to take care of assigned existing customers. Retain these customers month over month and charge recurring fees along with upsells. What you will do -...

1. To perform general call center scope such as answering customer questions and maintaining website & hotel booking portal (Training will be provided) 2. Enjoys interacting with Customer (Customer Service) 3. Customer Service oriented person. 4. Right attitude and high ambition 5. Dedicated individual. 6. Discipline person with strict time keeping. 7....

Join our dynamic and innovative software development team at Tamarix Onesolutions Sdn Bhd, a leading industry player with a decade-long commitment to delivering cutting-edge solutions. As a well-established company, we take pride in fostering a collaborative environment that encourages continuous learning and creativity, providing the ideal platform for tech...

_**Domain Lead (Murex) **_ - Work set up: Hybrid (2 days, 3 days onsite) - Work schedule: (9am-6pm) but must be open to do overtime if needed - Is this FTC/Perm role: FTC - **Years of experience : 7 years and above**Responsibilities**:_ - Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage...

**Date Posted**:20 Feb 2024**Legal Entity**:Green EV Charge Sdn Bhd**Job Function**: **Location**:Cyberjaya**Employment Type**:Permanent- Join one of the world’s leading energy solutions providers and discover how you can grow with Yinson no matter where you are in your career._ - Yinson is passionate about meeting the world’s energy demands in a...

**Duties & Responsibilities** - Provide leadership and leading QA members to ensure the software quality - Analysing user stories and requirements for validity and feasibility. - To develop, review and execute detailed, well-structured test plans and test cases. - Collaborate closely with other team members and departments. - Mentor and train QA team members...

**Job Overview** We seek a passionate and enthusiastic Travel Customer Services Representative (Taiwanese Speaker) to join our exceptional team. As a key member of our team, you will play a pivotal role in delivering world-class support to our esteemed clients from the comfort of your home. With your fluency in Taiwanese and unwavering commitment to...

**Responsibilities** - Handles customer enquiries and complaints - Reports problems, potential crisis and complaint to supervisor for service improvement - Provides advice to Customer Service Representatives (CSR) on handling customer enquiries **Requirements**: - Diploma or Bachelor Degree in any discipline **Salary**: RM3,500.00 - RM4,500.00 per...

Full-time Employee Status: Regular Role Type: Hybrid Department: Human Resources Schedule: Full Time **Company Description**: - Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments - from buying a home or car, to sending a child to college, to growing a business exponentially by...

Worker Sub-Type: Regular **Job Description**: Position Summary As the Office Services Assistant / Receptionist for BlackBerry Malaysia office, you will work closely with the Facilities Team, and will be the first point of contact, both by phone and in person, for all clients, customers and partners. In this position you will provide receptionist and front...

**Roles and Responsibilities**: - Handle phone calls with customer queries and provide resolution to end users - Escalate priority issues per Client specifications to the immediate lead as applicable - Provide inputs on process changes and best practices. - Stay updated with new updates, process changes and updates. - Maintain Exemplary Attendance and...