Associate Executive, Xoc Operations

2 weeks ago


Subang Jaya, Malaysia Net One Asia Sdn Bhd Full time

**Functions / Responsibilities**:

- First point of contact for Net One Asia Group - maintenance Customers as Service Desk.
- To perform remote maintenance tasks ensuring "uptime" and providing Fault handling and escalation (identifying and responding to faults including liaising with 3rd party suppliers, handling escalation through to resolution).
- Resolve an issue using standard practice, procedure, and workflow processes.
- Participate in routine/regular operation meetings and discussions as part of the service improvement plan.
- Comply with XOC operations procedures and processes for the respective services
- Assists team (standby duty) with other duties required to operate the support centre smoothly.

**Technology Competencies and Experience Requirements**:

- Familiarity with customer services, service desk operation and monitoring software is added advantage.
- Have the general knowledge of Information technology (IT) or process knowledge and related components to ensure quality in the Operation Center.
- Fresh graduate is encouraged to apply.

**; Requirements: - Performance Requirements**:

- Ability to prioritize effectively and work with a sense of urgency.
- Ability to work independently with a significant "attention to detail."
- Able to work 12 hours shifts as part of the 24/7 shift rotation.
- Ability to work under pressure.
- Effectively communicates with teammates and superiors.

**Education or Certification**:

- Minimum a Diploma in IT / Computer Studies or equivalent.
- Good Spoken and Writing Proficiency in English.



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