Product Specialist

5 months ago


Johor Bahru, Malaysia DKSH Full time

**Location**:Johor Bahru, MY, MY**Job Function**:Sales**Requisition Number**:134133**Description**:
**Job Summary**
- Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.

**General Responsibilities**
- Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
- Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
- Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
- Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities. Conduct product demonstrations and emphasize saleable features/customer benefit.]Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
- Report on the activities and products of the competitors.
- Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
- Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
- Maintain a customer complaints/issues log and follow up on customer issues.
- Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
- Work with internal stakeholders to ensure timely delivery or installation of products/systems. Support internal stakeholders in relationship development with key customers.

**Functional Skills and Knowledge**
- Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
- Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
- Willing to travel outstation and cover more than 1 area.
- Strong communication and negotiation skills.
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
- Good command in English, both written and spoken.

**Education**
- Minimum Degree in Allied Health/Medical related studies.

**Work Experience**
- Fresh graduates with Allied Health/Medical studies encouraged to apply.


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