Treatment Planning Executive

7 months ago


Kuala Lumpur, Malaysia Zenyum Full time

**About Zenyum**

Zenyum is one of Asia’s largest consumer brands in the making. **We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.
We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.

We are backed by some of the world’s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to **create a place that you will want to show up for every single morning**, and create products that make you smile more.

**Join us in our mission to spread smiles across Asia**

**About The Role**

Key Responsibilities (We Will Trust You To)
- Provide support to Operations department in expedite process treatment plans for customers
- Process, monitor and resolve requests from internal stakeholders that occurs through the day in an organized and timely manner.
- Communicate with other internal departments to troubleshoot and resolve any issues.
- To ensure customer confidentiality is always protected
- Any other ad-hoc operational tasks as required

Key Qualifications (We Would Love To See)
- Proficient in written and spoken English
- Excited to learn the new things and passion for outstanding achievement
- Attention to detail, has initiative and able to work tight deadlines
- Inquisitive and organized
- Able to communicate with internal and external stakeholders



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